Transferring your mobile number is easy: 1. Order a free SIM and activate your temporary number 2. Register your SIM card online 3. Enter the number you want to keep on the right and continue 4. Complete the form and the process will start. This can take up to 3 working days. Want more information? Visit our page Transfer your number and read our special offers. Lyca Mobile Group ServicesAvailable InSign up to our NewsletterTo recieve important info, special offers & more
Good Afternoon, I have just switched to ID mobile. I want you to know exactly what to expect when you use your PAC to transfer your number to ID mobile.
But what ID mobile doesn’t tell you is that your number, the one you would like to keep because you had it for a long time, can go offline from 8am to 10pm on the day the number transfer happens. My number has been offline for 4 hours already and as per my conversation with support it will be offline at least 10 hours. I contacted ID mobile support over the chat, there is no way to contact them over the phone. If I wish to talk to someone it will take 3 days for them to contact me. Also I was asked to provide the following:
This topic has been closed for comments How to transfer & keep your phone number when switching to another mobile network: a step-by-step guide to using a PAC Code. In the UK, it’s a straightforward process to transfer your phone number from one mobile network to another. This makes it easy to change mobile networks, whilst keeping the same phone number as before. It also ensures you won’t miss any incoming phone calls, and there’s no need to tell everyone a brand new number. To move your phone number from one network to another, you’ll use something called a Porting Authorisation Code (or PAC Code for short). It normally takes one working day to transfer your phone number using a PAC Code and it’s always free to do so. Step-By-Step Instructions: Transferring Your Phone Number For a step-by-step guide on how to keep your current phone number, please select your current mobile network followed by the mobile network you’re planning to join: Your current mobile network: Your new mobile network: Through the rest of this article, we’ll discuss the process for transferring your phone number in a little more detail. We’ll show you how to get a PAC Code from different mobile networks, and then how you can use the PAC Code on your new network. We’ll also discuss the validity and expiry of PAC Codes, before looking at some special cases (e.g. transferring your phone number within the same network). Contents
What is a PAC Code?There are three steps to transferring your phone number:
For step-by-step instructions on how to keep your phone number using a PAC Code, please select your current mobile network followed by the mobile network you’re planning to join: Your current mobile network: Your new mobile network: If you don’t want to keep your phone number when changing mobile networks, you can request a STAC Code (Service Termination Authorisation Code) instead of a PAC Code. The form above will also help you to get a STAC Code from your network. Alternatively, you can use the standard cancellation process but an additional notice period fee may apply when you do this. PUK Codes (Personal Unblocking Key Codes) PAC Codes are sometimes confused with PUK Codes (Personal Unblocking Key Codes). However, the two codes serve totally different purposes. A PUK code is required if your handset becomes blocked (e.g. if you were to enter your PIN number incorrectly three times). When moving mobile networks, be sure to get a PAC Code instead of a PUK Code. How Long Do Number Transfers Take?Whilst you’re waiting for the transfer to take place, you’ll continue receiving a service from your old mobile network. This means you’ll still be able to receive incoming calls and texts whilst you wait. On the day of the phone number transfer, you’ll momentarily lose coverage on both your old and new mobile networks. When this happens, you should restart the phone on your new network. That should complete the phone number transfer. When Will The Number Transfer Take Place? Phone number transfers normally take place on the next working day after you submit your PAC Code (or two working days if you submit the PAC Code late in the afternoon or evening). It’s important to remember that phone number transfers will only take place on a working day. Transfers will not happen over the weekend or on English bank holidays. Therefore, assuming there are no bank holidays, the following table shows when you can expect the phone number transfer to take place:
† You’ll need to submit your PAC Code before the daily cut-off time (between 3pm and 5.30pm depending on your network). If the PAC Code is submitted after the daily cut-off time, you’ll need to wait an extra working day for the transfer to take place. You will need to be in the UK on the day of the phone number transfer. Getting a PAC CodeYou can normally get a PAC Code instantly from your mobile network, either using their website or app or by sending a text message as follows:
If you’re requesting a PAC Code online or by text message, your mobile network is legally obliged to give it to you within 60 seconds of your request. If you prefer, it’s also possible to get a PAC Code by calling your current mobile network. In this case, you should expect it to take substantially longer as your mobile network will normally try to persuade you to stay with them. It’s certainly a lot more hassle getting your PAC Code this way, but it can give you the opportunity to negotiate a deal with them. Once issued, your PAC Code will be valid for 30 days. You should write it down, keeping it somewhere safe and secure (treat it like you would a password). There’s no need to separately cancel your mobile contract as this will be done automatically for you when the PAC Code is used. If any early exit fees apply to your contract, you should be told about these when you request your PAC Code. Alternatively, you can text INFO to 85075 to find out what the early exit fees are for ending your contract. Using a PAC CodeAfter you get a PAC Code from your old network, the next step is ordering the new phone or SIM card from your new mobile network. To do this, select the mobile network you’re planning to join:
During the online order process, you’ll sometimes be given the option to use your PAC Code straight away. We normally recommend declining this option as it can complicate things (e.g. if you wish to cancel or return your plan during the cooling-off period, or if there’s a delay before your new phone or SIM card arrives). Unless you choose to use the PAC Code straight away, your new phone or SIM card will initially be given a temporary phone number. This will allow you to spend a little bit of time to make sure everything works correctly before you submit the PAC Code and complete the number transfer process. It isn’t possible to reverse a phone number transfer once it has taken place. How To Submit Your PAC Code Once you’re happy to move your phone number over, you can provide the PAC Code to your new mobile network as follows:
We wouldn’t recommend using your PAC Code if there’s still a chance you’ll want to cancel or return your new phone or SIM. This is because the number transfer process cannot be reversed once the PAC Code has been used. PAC Code Validity & ExpiryIf your PAC Code isn’t used within the 30-day validity period, it will expire and nothing further will happen. The plan on your old mobile network will continue to run and you’ll still be charged for it, even if you’re no longer using it. If you still want to cancel your plan, you can use a different cancellation process such as the STAC Code or standard cancellation process. If your PAC Code has already expired, you can get a new one if you’d still like to transfer your phone number to another network. Special CasesTransferring Within The Same NetworkA PAC Code can only be used when you’re transferring a phone number between two different networks. If you’re staying on the same mobile network but changing to a different phone or plan, it isn’t possible to use the PAC Code process. Instead, you should contact your mobile network directly to ask them to transfer your phone number to the new plan. You’ll need to provide them with details of both of your accounts.
In some cases, mobile networks have been known to refuse a request to transfer your phone number to another plan on the same network. This will sometimes be the case if you’ve signed up on a ‘new customer’ deal, whereas the network would like to sell you an ‘upgrade’ instead (normally more expensive). One potential workaround for this is to use a PAC Code to transfer your number to a different network (e.g. onto a Pay As You Go network such as giffgaff or ASDA Mobile). Once you’ve done that, you can always transfer your phone number back into the original network. Transferring a Pay As You Go NumberYou should follow the normal PAC Code process when transferring a Pay As You Go phone number. However, one extra thing that’s worth being aware of is that you can’t transfer Pay As You Go credit from one mobile network to another. Any unused credit remaining on your old network will therefore be forfeited on the day of your phone number transfer. For this reason, it’s normally a good idea to use up your Pay As You Go credit before the phone number transfer. If you have a large amount of money remaining on your Pay As You Go account, consider donating it to charity rather than spending it frivolously. You can donate unused credit by text message to charities like Cancer Research, the Red Cross and Save the Children. You can also check with your favourite charity to see whether they’re able to accept donations by text message. Transferring Ownership Of Your NumberPlease be aware of the possible privacy and security implications if you decide to transfer ownership of your phone number to someone else. This is because they might end up with access to your incoming phone calls and text messages (including verification codes from the bank, messages from friends, etc). Cancelling Your Old Mobile ContractIf you simply request a PAC Code but never actually use it, your account will remain open, even after the PAC Code expires. To cancel it, you’ll need to start the PAC Code process again, or you can follow the STAC Code or standard cancellation process:
Other Things To Know
TroubleshootingInstant Messaging Apps
iMessage & FaceTime on iPhoneIf you’re using an iPhone, you may experience problems with iMessage and FaceTime after transferring your phone number with a PAC Code. If you’re moving your phone number to a new iPhone, you might see your temporary phone number continuing to show in iMessage and FaceTime. To resolve this, you’ll first need to disable iMessage and FaceTime (you can do this by going to Settings > Messages > iMessage and Settings > FaceTime on your iPhone). After doing this, go to Settings > Phone > My Number and enter your correct phone number there (this should be the phone number that you want to keep). You should then restart your iPhone, after which you can re-enable iMessage and FaceTime. If you’re moving your phone number from an iPhone to a non-Apple device (e.g. Android), you may find that you stop receiving messages from people with an iPhone. To fix this, you’ll need to de-register your old iPhone from iMessage and FaceTime. If you still have access to your old iPhone, go to Settings > Messages > iMessage and switch it off. You should also go to Settings > FaceTime to turn FaceTime off. Alternatively, if you no longer have access to your iPhone, you can de-register iMessage through the Apple website. Other Number Transfer IssuesIf you have any other issues relating to your phone number transfer (e.g. if your phone number didn’t move over as planned, or if you’re having problems using your phone after the transfer), it’s the responsibility of your new mobile network to resolve this. You should contact their customer services team about the issue you’re having. If your phone number transfer gets delayed for any reason, you may be eligible for compensation from your new provider. One Time PasscodesOnce your phone number transfer is complete, you may be subject to some additional security checks when shopping or banking online. This extra security will last for a couple of days after your phone number transfer. It’s an anti-fraud mechanism that is designed to stop scammers from intercepting one-time passcodes (OTPs) to your mobile phone. Frequently Asked Questions
More InformationFor a step-by-step guide that takes you through the process of transferring a mobile number, please use our PAC Code Finder. How long does it take to transfer old number to new SIM?A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker.
How long does transferring a mobile number take?How Long Does Number Porting Take? The length of time it takes to move a number from one provider to the next depends on several factors, but the process typically takes a few days to a week. The number porting transfer is taken care of by the two carriers involved.
How do I transfer my old number to my new SIM?How do I transfer my mobile number?. Call or text your current provider to request a mobile PAC code. A PAC code should be given to you immediately over the phone or within two hours by text. ... . Contact your new network and give them the PAC code. ... . Check the SIM works in your phone and the new number has ported across.. How long does a SIM transfer take?Sim swaps can take up to 24 hours. Once you lose signal on your original sim, turn your device off, put your new sim in and turn it back on. If you need to, just keep turning your device off and on until you get signal. Then you're all done.
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