Print | Bookmark | Email | Font Size: + | – Show Customer Support Hours of OperationCustomer Support hours are Monday through Friday from 7 am - 4 pm CT/8 am - 5 pm ET. 2022 ClosuresHolidaysCustomer Support will not be available on the following holidays:
Training Closure ScheduleCustomer Support will be closed from 9:30 am - 12 pm CT on the second and fourth Fridays of each month for training in 2022. The specific dates are listed below:
The above holiday and training closure dates are subject to change, and Customer Support may also close to observe other federal holidays. Sign up for the electronic mailing list to receive information of any additional closings or changes in availability. Any time you have questions concerning your Medicare insurance coverage, you can use the various tools that the Centers for Medicare & Medicare Services (CMS) and the Social Security Administration have put in place for your assistance. You can speak to a Medicare representative by calling their official toll-free phone number directly at 1-800-633-4227 (or 1-800-MEDICARE). For
people who have hearing or speech impairments the number to call is 1-877-468-2048, also listed as the TTY number. You can speak to a representative at the Social Security Administration to make an appointment with an agent at your local Social Security office by phoning their official toll-free number 1-800-772-1213. You can also go to the website Medicare.gov which may provide you with information you need on a topic concerning your Medicare coverage. If you have questions that only a live Medicare representative can help you with, you should have the details about how to contact them. How do you speak to a Medicare representative live? Before you make your call, you should jot down your questions and have your Medicare identification number at hand. Your call is mechanically answered, and the speaker gives you the menu of options. You can choose your option by either saying the key word out loud, or by pressing the appropriate number on your phone’s keypad. In order to speak to an agent, you must say the word “agent”, or press the zero key. You may have to wait for one to five minutes before an agent comes on the line. Do not hang up until someone answers. The customer service menu for the Medicare helpline is below. You can either say the word you need or press the corresponding number on your dial pad. 1. “Claim service” or press “1” Medicare agents are available to speak to you on a 24 hour and 7 day per week basis. What are some reasons for contacting a Medicare agent for a live conversation? If you suspect fraudulent use of your Medicare insurance benefits because of identity theft, you should contact someone right away. In instances where you suspect that a health care provider has made a billing error, or if you have not received the services you have been billed for, you may have to call Medicare. Before calling, you should call the provider and ask about the charge that you do not agree on. It could simply be an oversight that can be fixed by them. You may also prefer to speak with an agent if you have specific billing questions, questions about claims, or expenses. You may also need to discuss medical records. In instances when you want Medicare to give your personal information to another person, Medicare requires that you fill out a form known as an Authorization to Disclose Personal Health Information. You can download a copy of this form at CMS.gov, or you can request the form be mailed to you. For matters regarding your eligibility for Medicare benefits, you should contact the Social Security Administration. The official toll-free number is 1-800-772-1213. To keep your personal information safe, never give your social security number or Medicare coverage identity number to anyone who calls you and asks for it. Neither CMS, nor the SSA will ever call and ask you to tell them your personal information. These agencies know your identification numbers and will only ask you to confirm them. If someone calls you and says they need your information, hang up and call the agency directly using their official phone numbers. This ensures that your personal information stays safe. Related articles: Do Social Security Benefits Increase After Full Retirement Age?(Opens in a new browser tab) Do Social Security Benefits Start the Month of Your Birthday?(Opens in a new browser tab) How do I contact my local Medicare office?1-800-MEDICARE (1-800-633-4227)
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Who is the best person to talk to about Medicare?Do you have questions about your Medicare coverage? 1-800-MEDICARE (1-800-633-4227) can help. TTY users should call 1-877-486-2048.
How do I contact my local Medicaid office?Agency Details. Website: Centers for Medicare and Medicaid Services (CMS). Contact: Contact the Centers for Medicare and Medicaid Services (CMS). Local Offices: Contact State Medicaid Offices.. Toll Free: 1-800-633-4227. ... . TTY: 1-877-486-2048.. Forms: Centers for Medicare and Medicaid Services Forms.. |