FREE Singapore Local Standard Shipping 2-3 Working Days | Singapore 15 Days FREE Return* | Malaysia Standard Shipping From $7.99 Singapore Local Shipping: Standard delivery 2-3 working days, it's always FREE Express delivery 1-2 working days $5.99 Same day delivery cut off at 1pm Mon-Fri, excluding weekends & PH $9.99 What is the delivery timeframe for my international order? Most in-stock items generally ship from our warehouse within 24 hours on business days. ("Business days" are Monday-Friday, excluding holidays). Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: although we try our best to deliver your items during the estimated timeframe, due to custom clearance reason, delivery dates are not guaranteed. What are the international shipping rates?Malaysia (excluding Sabah & Sarawak):
Malaysia Sabah & Sarawak:
________________________________________________________________________ Indonesia Jakarta:
Indonesia Java:
Indonesia other locations:
Tax & Duties:You may be charged customs duties and taxes for something purchased online because:
Are there any items that cannot ship to my country because they're restricted? Yes there are. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.) and liquid based products. Due to air transport restrictions and regulations Lussocitta is unable to ship these items internationally. *Please feel free to contact us if you need further help with international shipping matters. Return PolicyWhat items are returnable? Within 35 days of receipt of your shipment What items are non-refundable? "FINAL SALE" item and Free gifts. For hygiene purpose, SHOES and EARRINGS are not returnable. for final sale items, you will see "FINAL SALE" indicated on the product title and listing. Are there any charges for return(Return From Singapore)?
Original shipping charges is non-refundable How do I return?
Enter your order number and email address in the fields above and click Start a Return How soon will I get my refund? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the
approval or rejection of your refund. Return InstructionPlease Make Sure Your Return is:
Return from SINGAPORE: WE MAKE IT AS SIMPLE AS POSSIBLE FOR YOU 1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer. 2. We will contact you within 24hours on business days after you submit the return request, and arrange a courier collection from your doorstep or send you the waybill for dropping off the parcel. We want it as simple as you purchase a product from us. (No more carrying your parcel around and queuimg up at post office, just relax at home and wait for us to come.) 3. You will receive a email as soon as we received your items, and when refund is approved. Return from outside of SINGAPORE: 1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer. 2. Go to local post office, or another courier, to ship the package. Return address for the package: 51 Bukit Batok Crescent #06-41 Unity Centre Singapore 658077 3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates. 4. You will receive a email as soon as we received your items, and when refund is approved. |