If you forget the password or PIN for your Galaxy S6, S6 Edge, S6 Edge+, or any other Samsung Galaxy phones, the only way to unlock the phone is using Samsung’s Find My Mobile. The latest guide can be found here. Show
Google Android Device Manager (Find My Device) can only lock or erase your phone with your Google account. It is not able to unlock your Android phone with a Google account any more. Update: In most regions, you can use Google account to unlock Galaxy S6 again if you forget your PIN or password or backup password. The guide was added below (link to this part). Please notice the two requirements: internet connection and main Google account. Why Samsung Galaxy S6 does not accept my password and fingerprint?It is usually recommended to set up lock screen security for your Galaxy S6 or S6 edge if you have any concern on your personal data on the phone and possible loss of the phone. As detailed in this page, there are different levels of security you can set for Samsung Galaxy S6 and S6 edge. However, maybe suddenly, your password or fingerprint is not accepted by Galaxy S6 or S6 edge. You are locked out of Samsung Galaxy S6 or S6 edge. Rebooting Galaxy S6 or S6 edge is useless. This is the purpose of the screen lock: if someone steals your galaxy S6, they cannot access your data on the phone if it is locked. But if you are locked out of your own phone, it is hard for you to calm down. Most owners may blame the “stupid” lock screen policy. Anyway, the stupid unlock policy is here to protect your data from unauthorized access. There are a couple of ways to unlock Samsung Galaxy S6 and S6 edge even when your password or fingerprint is not recognized:
As for why Samsung Galaxy S6 does not accept my password and fingerprint, nobody knows. Samsung will blame you although you can swear the password or backup password is correct. Don’t waste time to argue with them. It won’t help. Android Device Manager does NOT unlock your Galaxy S6 and Galaxy S6 edge any moreI used to recommend Android Device Manager when someone is locked out his own Android devices. Actually, on this page, I also mistakenly recommend Android Device Manager. But the sad truth is that:
So, basically, Google removed the most valuable service from the Android Device Manager. I cannot track back when it was removed. After clicking the lock in Android Device Manager, you can type new password and messages to be shown on the lock screen as shown below. But, if your phone is already locked (that’s why you are reading this page), you will get a splash message like (as shown below):
This means Android Device Manager will NOT reset your screen lock. The password you typed in New lock screen page will NOT be passed to the phone at all. In other words, Android Device Manager only helps you lock the phone if it is not locked but does not unlock the phone or reset the lock password for your Galaxy S6 or S6 edge. So, currently, the best way to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted is Samsung’s Find My Mobile. Samsung is often teased as the king of bloatware. There are some half-baked features, some nobody-will-use features in previous Galaxy devices since Galaxy S4. But Samsung actually has provided some nice services for a long time. Find My Mobile is one example. Samsung has this “Samsung Dive” mobile tracker even before Galaxy S. Now it is re-branded as Find My Mobile with more features. Find My Mobile is NOT a new service. If you ever tried the Samsung Dive, it is just the new version of Samsung Dive. Samsung Find My Mobile provides all functions and features Android Device Manager offers, and many other features. Of course, you can unlock Samsung Galaxy S6, and S6 Edge with Samsung Find My Mobile service without resetting Galaxy S6 and Galaxy S6 edge. To use Samsung Find My Mobile service, you need:
Please note, there is no way to change the phone settings when Galaxy S6 is locked. This is the purpose of the screen lock. Step 1: enable Samsung Find My Mobile service on Galaxy S6 or S6 edgeTo enable Samsung Find My Mobile service on Galaxy S6 or S6 edge, go to Settings— Lock screen and security. Tap Find My Mobile, as shown below. It will ask you to provide your Samsung account. It is a bit annoying that it will ask you for this every time when you try to open Find My Mobile settings even after you add Samsung account to Galaxy S6 or S6 edge. In the Find My Mobile page, you need to make sure Remote control, as shown in the screenshot below, is turned on (switch is on the right side). By default, it should be on. Please note, there are a few other security settings. You should NOT enable them if you do not fully understand them. Step 2: unlock Samsung Galaxy S6 or S6 Edge with Samsung Find My MobileYou can now visit https://findmymobile.samsung.com/login.do to unlock Samsung Galaxy S6 or S6 edge. You need to sign in with your Samsung account, as shown below in the left panel. Once logging in, one of the registered devices will be listed, as shown below. The registered devices mean any devices with your Samsung account. You can click it to see all of your devices with your Samsung account. Click any of them to make it active. Make sure your Galaxy S6 or S6 edge is listed and active. You also need to make sure the Connection and Remote controls are on. If your Galaxy S6 or S6 edge has no internet access, it will be shown as OFF. Scroll down and expand Unlock my device as shown below. Now you can unlock Samsung Galaxy S6 or S6 edge by clicking Unlock my screen as shown below. You will get the feedback on the screen:
Now, your Galaxy S6 or Galaxy S6 edge should be unlocked. The lock screen security in Galaxy S6 pr S6 edge will be also be reset as a swipe. Step 3: Set up new screen lock on Samsung Galaxy S6 or S6 edgeIn your Galaxy S6 or S6 edge, you will find a notification of Screen unlock via Find My Mobile as shown below. Once Find My Mobile unlocks Samsung Galaxy S6 or S6 edge, it also reset the lock screen security to swipe. So, you probably want to set up a new screen lock. Don’t forget your password or backup password again. Updated!! How to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted with Google accountFollowing recent updates, you can now unlock Samsung Galaxy S6 and S6 edge with Google account when the backup password and fingerprint are not accepted. This can be an alternative method to unlock Galaxy S6 with Samsung’s Find My Mobile. It is very useful for owners who haven’t set up a Samsung account on Galaxy S6 or S6 edge. After trying to back up password incorrectly more than 5 times, the Unlock via Google option, as shown below, will be offered now. Tap Unlock via Google will allow you to unlock the lock screen with Google account, as shown below. The lock screen security will also be reset as Swipe. So, you can reset the lock screen security as you want later. Please note, there are a few requirements for this method of unlocking Samsung Galaxy S6 and S6 edge with Google account:
Do you know how to unlock Samsung Galaxy S6 and S6 edge with Samsung Find My Mobile, if you forget the screen lock password (and your fingerprint is not accepted either)?If you have any questions on using Find My Mobile to unlock Samsung Galaxy S6 and S6 edge or to reset the Samsung Galaxy S6 screen lock, please let us know your problems in the comment box below. The community will try to help you. For other features of Galaxy S6, please check Galaxy S6 online manual page. For detailed guides on how to use Samsung Galaxy S6, please check Galaxy S6 how-to guides page. How do you factory reset a locked Galaxy S6 edge?With the device powered off, press and hold the Power/Lock, Home, and Volume up buttons simultaneously until the Android Recovery screen appears. Press the Volume-down button until Wipe data/factory reset is highlighted, then press the Power/Lock button.
How do you factory reset a Samsung phone that is locked without password?Reset locked Samsung phone without password. Switch off Samsung mobile.. Press and hold Power button and Volume Up key simultaneously.. Samsung mobile will boot in recovery mode.. Use Volume up/down key to move up and down.. Use power button to select the required option.. Select Wipe data/factory reset option.. How do I force my Samsung to factory reset?1 Tap on Apps.. 2 Tap on Settings.. 3 Navigate to the General tab.. 4 Tap on Backup and reset.. 5 Tap on Factory data reset.. 6 Tap on Reset device.. 7 Tap on Erase everything.. Your device will restart and begin the Factory Data Reset.. |