Frigidaire refrigerator not making ice but water works

  • #1

Model Number FFSS2614QS0 Brand Frigidaire Age 1-5 years

The water works just fine but it makes no ice.
I have done some troubleshooting from reading other post.

I replaced the filter.

I opened the back and made sure there is water moving through the lines. All have water except the line that goes to the freezer.

I manually put water in the ice tray and I can see the ice in the tray but it won’t drop the ice in the ice bucket.

What can I try next? Im not sure what else to try.

Frigidaire refrigerator not making ice but water works

Jake

Appliance Tech - Admin

  • #2

Hi,

Take the front cover off the ice maker, it just unsnaps off, then you will see a gear, turn the gear clockwise slowly about 1/4 of a turn then let the gear go and see if the gear keeps cycling on its own, if not use a multimeter between the BLACK and YELLOW wires where it plugs into your electrical connector you should have 120 volts. If so, and your ice maker won't cycle, then your ice maker is bad. And you will need to order a new ice maker.

Here's the ice maker for your model you can order:
241798231 Ice Maker

Frigidaire refrigerator not making ice but water works

Jake

  • #3

I unsnapped the front cover off the ice maker and I turned the gear. It then made a complete turn. I saw the the ice raise up from the ice machine. The gear then got stuck in place and started clicking then it started moving again. Then the gear stopped after a minute or so. Does the gear need to turn continuously? I have a multimeter but where is the connection that I should test? Is it in the back of the fridge. Also what tells the water to go to the freezer, because I don’t see water coming through the line.

Last edited: Aug 1, 2019

Frigidaire refrigerator not making ice but water works

Jake

Appliance Tech - Admin

  • #4

Yes, the gear needs to keep turning till it ejects the ice.

So the problem you are having is the ice maker itself is bad, you don't need to test for 120 volts now since the gear was moving on its own.

Also what tells the water to go to the freezer, because I don’t see water coming through the line.

The ice maker itself tells it to fill.

Just order the new ice maker and you'll be back in business.

Jake

Frigidaire refrigerator not making ice but water works

Jake

Appliance Tech - Admin

  • #5

If you want to see if your ice maker is calling for water, pull the refrigerator out from the wall, then remove the lower access panel and locate the water inlet valve, where your water supply line hooks up to.

You'll need a multimeter to see if your getting 120 volts to the ice maker GREEN SOLENOID side of the water inlet valve. The GREEN SOLENOID is for the ice maker water. Just remove the plastic electrical connector that goes to it, then put your meter leads in each one and then cycle the ice maker(turn the gear 1/4 turn clockwise then let it rotate on its own) and watch your meter for 120 volts towards the end of the cycle. If you don't get 120 volts, then your ice maker is the culprit.

Here's the water inlet valve for your model:
242252702 Water Valve

Frigidaire refrigerator not making ice but water works

Let us know what you find.

Jake

Whether you want to enjoy a nice refreshing glass of iced tea on a hot summer day, or you want crushed ice in your margarita, you expect to get ice when you go to your freezer. Having ice is one of modern life’s greatest conveniences – and inconveniences when it does not work.

Frigidaire ice makers will not work if the water supply line to the ice maker is clogged or kinked. Straighten the supply line. If the line is frozen, you’ll need to defrost it by leaving the refrigerator unplugged for a few hours or using a hairdryer to quickly warm and melt the frozen water.

Frigidaire refrigerator not making ice but water works

There could be several reasons why your Frigidaire ice maker is not working properly, or at all. The solutions to each issue are similar. Scroll down to the issue you are having or try all the suggestions as part of your maintenance list.

Frigidaire refrigerator not making ice but water works

There are several working parts to the ice maker. If these parts are not working together in unison, the ice maker will not work. Some troubleshooting suggestions are simple, others will require the services of a qualified Frigidaire technician.

If your Frigidaire ice maker is not working, make sure the temperature inside the freezer is not too warm. Adjust the thermostat accordingly. Also make sure the freezer door is closing completely, preventing warm outside air from coming in.

Sometimes the simplest of solutions is the answer. Other times it takes more digging. Here are some other suggestions to help you figure out why your Frigidaire ice maker is not working.

Door Switch

The door switch prevents the ice and water dispenser from working while the refrigerator door is open. If the switch fails, the dispenser will not turn on. Here is how you can check the switch:

Step 1: Open the refrigerator door.

Step 2: Depress the door switch.

Step 3: While pressing the door switch, simultaneously try to dispense ice. If no ice comes out, you most likely have a faulty door switch.

A door switch seems simple enough to replace but it all depends on the type of refrigerator you have. Some door switches are easy to access while others involve removing the frame of your refrigerator.

Water Inlet Valve

The water inlet valve is an electronically-controlled valve that opens to supply water and ice to the refrigerator. If the valve is defective, water will not be able to flow through the hose. If the valve is not open enough, there will be insufficient pressure and the water will not reach the ice maker.

Ice Maker Module

The icemaker module is a motor that controls the ice ejector arm, the heater, and the water inlet valve. These three components are needed to make ice and then eject the ice into the ice bucket. If your Frigidaire ice maker is not making ice or starts making too much ice, the module will need to be replaced.

Frigidaire Ice Maker Not Making Ice

Frigidaire refrigerator not making ice but water works

One of the main reasons for not having ice is the lack of water. Seems simple enough. Finding the reason why there is no water takes a little investigating.

Your Frigidaire ice maker will not make ice if it is not receiving water. Make sure the refrigerator is connected to the correct water supply line and the water valve is open. If the water valve is not open fully, there will not be enough pressure for the water to reach the ice maker.

One of the simplest things to check is the ice bucket signal arm. This arm can easily get bumped by other objects in the freezer. If the arm is in the off position, no ice will be made.

Check The Condenser

The condenser cools down the extremely hot refrigerant vapor from the compressor and converts it into a high-pressure liquid. This liquid then flows to the evaporator where it expands and freezes water into ice. There are two main reasons why the condenser will stop working:

  • Dirty Condenser – Usually the refrigerator is close to the stove. Dust and grime from cooking oils can build up on the condenser.
  • Hard Water – Calcium and mineral build-up from hard water will put a strain on the condenser.

These two things alone will create an insulated blanket of buildup on the condenser, making it harder to cool the refrigerant.

Cleaning the condenser requires specialized cleaners, C02 tanks, and a good knowledge of the inward parts of your Frigidaire Refrigerator. A Frigidaire service technician will be able to safely and efficiently do this repair.

Icemaker Mold Thermostat

The icemaker mold thermostat monitors the temperature of the ice tray mold. Once the tray reaches the proper temperature, the icemaker module is signaled to eject the ice from the mold and then refill with water. If the thermostat is faulty, the tray will either not fill with water or will not eject the ice in the tray.

Frigidaire Ice Maker Not Getting Water

Frigidaire refrigerator not making ice but water works

The only way to get ice is if you have water. If your Frigidaire ice maker is not getting water be sure to check the water supply line.

If your Frigidaire ice maker is not getting water, check the water supply line. If there is any debris in the line, this will prevent water from flowing through the line. A clear line will also ensure there is adequate water pressure.

If there is frozen water in the line, unplug the refrigerator for a few hours to let it thaw or you can use a hairdryer to speed up the process. If there is frozen water in the line, try adjusting the temperature of your freezer. If the temperature is too low, water will freeze before it gets to the ice maker.

Check The Water Filter

If the water filter is clogged or has debris in it, it is time for a replacement. Check your owner’s manual or do a Google search for your Frigidaire model line to see which replacement filter you need. Replace the water filter at least every 6 months. If you live in an area with hard water, you will need to replace the filter more often.

Frigidaire Ice Maker Not Dispensing

Frigidaire refrigerator not making ice but water works

After checking the water supply and clearing the lines of any frozen water, you finally hear the wonderful sound of ice being made. You now have your glass under the dispenser, excitedly waiting for the ice to drop into your glass – but nothing happens. Now what?

Your Frigidaire ice maker will not dispense ice if the auger motor is frozen. The auger motor is responsible for rotating the ice tray, ejecting ice cubes into the ice bucket. If ice builds up around the motor, or if water gets into the motor, it will become frozen and ice will not be released.

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Here are some other possibilities to help you troubleshoot the issue.

Display Locked

The digital display on your Frigidaire refrigerator could be locked. Press and hold the lock key for 3 seconds to unlock.

Temperature fluctuations

If the freezer door is constantly being opened and closed or is not closed completely, the freezer will not have time to cool down to the proper temperature. This will put added strain on the ice maker, either preventing or slowing down the ice-making process.

Another possibility is if your Frigidaire refrigerator does not have enough room to properly vent the hot air released from the condenser. If your refrigerator is in a tight spot, with cupboards or walls closely situated around it, the hot air will have nowhere to escape and will be sucked back into the refrigerator.

Power outages

Power outages or surges will also affect your Frigidaire’s ability to recover and make ice. If you recently experienced either of these, you can do a hard reset on your refrigerator. To reset your refrigerator, try one of the following:

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  • Unplug the refrigerator for 3 to 5 minutes.
  • On the digital display, simultaneously press and hold the power and power freeze buttons.

Defective Ice Dispenser Actuator

This is a fancy way of saying, “The thing on the door you push your cup against to get ice doesn’t work.” Problems with this lever require working with the electrical circuits of the refrigerator. It would be best to call a Frgidiaire professional to service this repair.

Ice Dispenser Is Clogged

Simple physics here – if ice is blocking the chute, no ice will come out. As mentioned earlier, if the auger is not working properly or if the temperature inside the freezer is too warm, the ice can clump together blocking the chute.

If your Frigidaire ice maker is not working properly, make sure the signal arm is in the on position and no ice is blocking the chute entrance. Regularly check the inside of the ice maker to keep the auger clear of any ice that has clumped together and to make sure it is rotating smoothly.

Frigidaire Fridge Not Working/Cooling

How to Reset Frigidaire Refrigerator

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Frigidaire Freezer Light Blinking/Flashing

Why is my refrigerator dispensing water but not making ice?

If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. Cause: A common cause for a clog is frozen water in the line. Fix: To repair a frozen line, slide the refrigerator and unplug it.

How do you reset the ice maker on a Frigidaire refrigerator?

The reset button on a Frigidaire ice maker is usually located behind the control panel. To access it, you will need to remove the control panel. Once you have removed the control panel, you should be able to see the reset button. Press and hold it for 5 seconds to reset the ice maker.

How do I force my Frigidaire ice maker to cycle?

Once the power is off, unplug the power cord from the outlet. Wait a few minutes, and then you may plug the ice maker back in. Then, you can press the power button again turn the ice maker back on. Once you turn the ice maker back on, you have successfully done a hard reset.

Why is my refrigerator not making ice anymore?

If your ice maker isn't making ice or if the ice cubes are small or misshapen, the water fill tubes may be the problem. Check the fill cup and the tube at the back of the ice maker. If they are covered in ice, look for a blockage.