Email fraud, often called phishing, typically involves the use of deceptive emails that ask you to provide sensitive personal, financial or account information. The emails may strongly indicate they come from an organization you do business with, but often contain spelling or grammatical errors and a sense of urgency about returning your information quickly to avoid a penalty or win a prize. Show
A fraudulent email may ask you to supply information in a return email, in a separate form attached to the email or by visiting a fraudulent website using a link contained in the email message. The people attempting to get this information may use it to access your accounts directly in order to withdraw money or to open new accounts in your name using your information. Bank of America will never ask you to provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. If you receive an email from Bank of America and you're not sure if it's real, don't click on any links in the email. Learn more about email fraud We strive to provide you with information about products and services you might find interesting and useful. Relationship-based ads and online behavioral advertising help us do that. Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have. If you prefer that we do not use this information, you may opt out of online behavioral advertising. If you opt out, though, you may still receive generic advertising. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements. Also, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. These ads are based on your specific account relationships with us. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs. Here are some of the ways we protect you:
Fraud prevention tip: Do not provide access codes, personal and financial information via email, text or to unsolicited callers. Bank of America will never call you to ask you for this information. If you receive an email or text from Bank of America and you're unsure if it's real, don't click on any links. Skip to main contentDealing with credit card fraud or identity theftCredit card fraud is when a thief uses your card to buy things or even take money out of an account. Fortunately, the law limits your liability in cases of credit card fraud. Identity theft, on the other hand, is a type of fraud in which a thief uses your personal information—such as a Social Security number—to set up new accounts or receive other benefits in your name. If you want to know what to do if your identity is stolen or if you’re the victim of credit card fraud, read on. If you suspect credit card fraud:If you notice suspicious charges on your credit card and suspect fraud, contact your credit card company immediately. The company can:
Additionally, it’s a good idea to check your credit report to make sure nothing looks suspicious. Each major credit reporting agency must provide you with a free copy of your report once a year upon request. Visit AnnualCreditReport.com to request a free annual credit report. Once you receive your credit report, look for credit inquiries from companies you don’t recognize, accounts you did not authorize and unfamiliar addresses associated with your account. It’s a good idea to check your credit report to make sure nothing looks suspicious. What to do if your identity is stolen:If you begin receiving calls from bill collectors about accounts you’ve never opened, or you go to file your tax return only to find out someone has already filed in your name, you may be a victim of identity theft. There are steps you can take:
– Equifax 800.525.6285 – Experian 888.397.3742 – TransUnion 800.680.7289
Arm yourself with additional knowledgeBank of America has assembled a list of privacy and security resources to help you find more information about fraud and protecting yourself. More from Bank of AmericaHow do you call credit card fraud?How to report credit card fraud. Contact your card issuer via the phone number on the back of the card or the issuer website's live-agent chat.. Tell the customer service representative that you think you were the victim of fraud. ... . Ask for your account(s) to be suspended or closed.. Does Bank of America credit card have fraud protection?Dispute a transaction
The $0 Liability Guarantee covers fraudulent transactions made by others using your Bank of America consumer debit card. To be covered, report transactions made by others promptly, and don't share personal or account information with anyone.
Is there a 24 hour Bank of America customer service number?1 (800) 432-1000Bank of America / Customer servicenull
How do I talk to Bank of America credit card customer service?Call us. Credit card customer service. (including lost or stolen card) 800.732.9194. 24/7. 1.757.677.4701 (international cell phone roaming charges may apply) 24/7.. Credit card activation. 800.276.9939. 24/7. We accept calls made through relay services (dial 711).. Credit card billing inquiries. 866.266.0212.. |