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Everyone needs help from time to time. Visit Community Support to find resources in your area that can help with food, housing, utilities, and more. Our PlansMedicare PlansFind a Medicare plan that fits your healthcare needs and your budget. Compare plans available in your area and apply today. Talk to a licensed agent:
Talk to a licensed agent: Medicaid PlansWe offer low-cost coverage for children, adults, and families who qualify for state-sponsored programs. Explore programs available in your state. “Thanks, Amerigroup, for giving my son another chance at life... We appreciate everything.” – Gaynell, mother of Amerigroup member “Thanks, Amerigroup, for giving my son another chance at life... We appreciate everything.” – Gaynell, mother of Amerigroup member
We're happy you’re here. We know that new Amerigroup members have questions. We’re here to help you make the most of your benefits. The following tips will help you get started with your new health plan. Look for Your Member ID CardYou should have received your Amerigroup member ID card in the mail. You’ll use it when you visit the doctor, or--if you have coverage--for prescriptions. Has it been more than two weeks since you enrolled and you haven’t received your ID card? If so, call Customer Service: Create Your Online AccountBy creating your secure member account, you can:
To create your account, you’ll just need your member ID number (shown on your ID card), your birth date, and your ZIP code. Create Your Account For Medicaid or Other State-Sponsored Program MembersNavigate to your state’s Medicaid page. Then register for an account! Access Your Account Using the Mobile AppWith the mobile app, you can access your account wherever you are, access your ID card and manage your health plan. Available for iOS and Android. Make an Appointment with Your PCPYour main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. We recommend making an appointment with your PCP as soon as you can. Scheduling a checkup now will help your PCP learn about your medical history and your current health before any issues occur. For help making an appointment with your PCP, please contact Customer Service. If so, call Customer Service: Change Your PCPYou can change your PCP through your online account. Or, if you prefer, call Member Services for help. If so, call Customer Service: Amerigroup is a managed care plan that provides Texas Medicaid and CHIP benefits to eligible individuals. We’ve been helping Texas families get health insurance since 1996. Who do I contact if I have questions about my health care benefits? Call Member Services at 1-800-600-4441 (TTY 711) or view your Member Handbook. STAR Kids members, call 1-844-756-4600 (TTY 711). If you have health-related questions, call that same number for help from a nurse 24 hours a day, 7 days a week with our 24-hour Nurse HelpLine. Will I be able to see the same doctor when I join Amerigroup? Yes, if your primary care provider is part of the Amerigroup plan. If your primary care provider is not in our plan, we can help you select a new one. How do I change my primary care provider? You can change your primary care provider at any time. To find a provider in your area, use our Find a Doctor search tool. Then, log in to your online account to Change your PCP. You can also call Amerigroup Member Services toll free at 1-800-600-4441 (TTY 711) and we can help you. STAR Kids members, call 1-844-756-4600 (TTY 711). If you change your primary care provider, we’ll send you an updated ID card. But the change will start right away. Do I need a referral to see a specialist? You don’t need a referral from your primary care provider to get care from other doctors in our plan. When will I get my ID card? You’ll get your Amerigroup ID card in the mail within 5 business days from the date we’re notified of your enrollment in Amerigroup. You can download a copy of your ID card using the Member ID Card tool on our website, or view your card on the Amerigroup Mobile app. If I don’t have my card when I need to go to the doctor’s office, can I still be seen? If you go to the doctor’s office without your member ID card, you can tell them you’re with Amerigroup. The doctor’s office will call us to verify your information. You can also view your ID card on the Amerigroup Mobile app. Do your best to bring your card with you to every appointment. How do I replace my Amerigroup ID card if it is lost or stolen? If your ID card is lost or stolen, call us right away at 1-800-600-4441 (TTY 711). STAR Kids members, call 1-844-756-4600 (TTY 711). We’ll send you a new card. You can also print a copy of your ID card using the Member ID Card tool. How do I get a prescription filled? You can get prescriptions filled at any Amerigroup plan pharmacy. The plan includes most major chains and many independent community pharmacies. You can search our list of pharmacies. You can also call Pharmacy Member Services at 1-833-235-2022 (TTY 711) or ask your local pharmacy for help. STAR Kids members, call 1-833-370-7463 (TTY 711). How do I get my medicine if I am traveling? If you need a refill while on vacation, call your doctor for a new prescription to take with you. If you get medication from a pharmacy that’s not in the Amerigroup plan, then you’ll have to pay for that medication. If you pay for a medication that is covered by your plan, you may submit a request for reimbursement. You’ll need to mail a completed reimbursement request form along with any receipts to: Commercial/Medicaid Claims Department What happens if my medicines are lost or stolen? If your medicines are lost or stolen, have your pharmacist call Provider Services at 1-800-454-3730. |
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