Virginia credit union mobile deposit funds availability

What’s New

Jun 24, 2021

Version 4.39.179

Our new mobile app feature, Account Insights, will recognize patterns in your saving and spending and help you make smart choices to reach your financial goals. It can spot unusual events in your Virginia Credit Union accounts and help you with money-saving techniques.

FEATURES:
• Creates monthly summaries of your spending
• Helps you identify saving opportunities
• Alerts you to unusual account activity

We’re always working to improve our mobile banking app for our members. Don’t forget to rate the app and give us your feedback. Your opinion is important to us and we love hearing your thoughts, so keep them coming!
There is no charge from VACU, but your mobile carrier's message and data rates may apply. Some features are available for eligible customers and accounts only.

Ratings and Reviews

4.8 out of 5

24.6K Ratings

App isn’t working for me

I couldn’t access VACU yesterday (my husband had to do it, using his iPhone!). Even though I’ve used this app and “device” to access my account in the past, yesterday I encountered errors saying (1) my password was incorrect, (2) I had “0” devices registered(??), and (3) “no additional devices can be registered at this time.” I tried calling the support number, but after several minutes on hold, was told all representatives were busy at this time.

Ironically, all I wanted to do was deposit a check FROM Virginia Credit Union, into my Virginia Credit Union checking account. <lol> 🤷‍♀️

Thank you for your feedback and I am sorry you are having issues with our mobile app. Please contact Member Services and we will be happy to troubleshoot this with you over the phone. Member Services is available Monday through Friday from 8 a.m. to 6 p.m. EST. at (804) 323-6800 or (800) 285-6609.

Just one thing missing

I know that a mobile app can’t possibly fit all the same features as a fully fledged website, but just one thing: the virtual check register. This has been very helpful at home when I am done with the day, but I would appreciate the convenience of being able to update right when I have made the transaction, in case it doesn’t always show up - like a check or a pre-authorization that a gas station or hire may not immediately charge to my account. And I know that I could just use the notepad on my phone, but it’s so much better to have it synced with my account so you see that side by side comparison of balances.
I am very happy to say that this is my biggest complaint. I do not agree with many reviewers who say the UI is crappy. I find it fairly intuitive. Maybe a bit too much white space, so what? I especially appreciate that all pending expenses immediately deduct from my available balance, but deposits and credits don’t show as available until they post, so my risk of overdraft is extremely minimal. Long live VACU!

Broken VoiceOver Compatability

This is an ap that I have been using most every day, but now I can't use it with the most recent update. VoiceOver compatability has been broken. Please fix this problem, as it will be a deal breaker for me if I can't conduct banking business on-the-go. It will be very much appreciated if this ap is made accessible again! Your visually impaired customers are as interested in mobile banking as any other customer.

Wow, this ap has improved so much! Everything reads with voiceover now. Thank you very much! I gave it a 4 rating only because of 1 issue left that needs to be fixed. When I try to use bill pay, I can't enter the money amounts. The numbers are there but when I double tap on them nothing is entered into the field. Wants this problem is fixed, I will most definitely come back and change my rating to a five. The improvements are huge though, so I think you very much!

App Privacy

The developer, Virginia Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Financial Info
• Location
• Identifiers
• Usage Data
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Size

Category

Compatibility iPhone Requires iOS 11.0 or later. iPad Requires iPadOS 11.0 or later. iPod touch Requires iOS 11.0 or later.

Languages

English, French, Spanish

Age Rating

Copyright

Price

• Developer Website
• App Support
• Privacy Policy

• Developer Website
• App Support
• Privacy Policy

Supports

• Siri

  Get things done within this app using just your voice.

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