Verizon business digital voice support phone number

Get started as an end user

Find all your user portal resources here.

I need help with:

User portal access

User portal tutorials

Configuring my voicemail

Resetting my user portal password

I need support on:

▸Getting started

1. Voicemail
2. Call history
3. Directory
4. Apps

▸Setting up phone features

1. Resetting your voicemail PIN
2. Business continuity
3. Call forwarding
4. Call waiting
5. Office Anywhere
6. Priority alert
7. Schedules
8. Remote office
9. Selective calls
10. Simultaneous ring
11. Anonymous call rejection
12. Unified messaging
13. Barge In
14. Block My caller ID for forwarded calls
15. Do not disturb

▸Voicemail

1. Configuring your voicemail
2. Retrieving voicemail messages from a shared mailbox
3. Retrieving voicemail messages from a shared phone number

▸Phones and equipment

1. Setting up voicemail
2. Using my BDV Polycom phone
3. ATA and phone codes
4. Analog telephone adapters (ATA)
5. Yealink T42S and T48S install
6. Yealink phone user guide
7. Yealink accessories guide

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Frequently Asked Questions

Passwords

Voicemail

Outbound Caller ID

Features

Billing

VoIP

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Click on any of the questions below to be directed to the respective article or video.

1. Passwords

   • How do I change my password for the user portal? (User Portal - guide)
   • How do I change my password for the mobile app?
   • Your mobile app password is the same as your login to the User Portal. To change the password for the Business Digital Mobile Application, go to the User Portal. On the main sign-in screen, click on the Forgot Password link. Enter your Username and then proceed to click the Reset Password button. You will shortly receive a change of password email. Follow the instructions to reset your password.
   • As an administrator, how can I reset a user's password?
   • From the admin portal, select the Users tab. Find the user you wish to modify, and then select the Actions drop-down menu for password and PIN reset options.
   • I forgot my voicemail password. (video)
   • I have reset my voicemail passcode, but I am still locked out.
   • If using the “envelope” button on the phone to access voicemail, always push the line button for the phone number that you are checking voicemail for first, to ensure the correct voicemail box is being accessed.

2. Voicemail

   • How do I set up voicemail for the first time? (End User - guide)
   • How do I sign into voicemail for the first time? (End User - video)
   • What is my default voicemail PIN? (End User - guide)
   • How do I change the default voicemail PIN for my organization? (Admin - guide)
   • How do I find my default voicemail password? (End User - video)
   • I forgot my voicemail password. (video)
   • What if I don't have a default voicemail PIN?
   • End Users - As a user, you may receive your voicemail PIN through an automated email. If you have not received this email, or if you cannot find the email, you can contact your company administrators for your voicemail PIN and voicemail access phone number.
   • Admins - Administrators now have the ability to set a default voicemail PIN for when users are initially onboarded. During initial setup, the system administrator has the option of configuring the initial voicemail PIN as default or system-generated. Existing administrators can modify this setting within the admin portal. Learn more here.
   • Why is the red light on my desk phone flashing, when I have no voicemail messages?
   • The light on Yealink devices blinks when there are missed calls. To stop it, push the up arrow and scroll through the missed calls in the call history on the phone.
   • Incoming calls are going straight to voicemail. I can dial out. Why and how can I fix this?
   • Make sure Do Not Disturb (DND) is turned off. This can either be disabled directly on the device or through the end user portal. (guide)
3. I have reset my voicemail passcode, but I am still locked out.
• If using the "envelope" button on the phone to access voicemail, always push the line button for the phone number that you are checking voicemail for first, to ensure the correct voicemail box is being accessed.

4. Outbound Caller ID

   • How do I change the name on my outbound caller ID?
   • Outbound caller ID changes require an order from sales. This is to protect you from other businesses or spam who may be trying to use your name. Please call 1-800-Verizon to update.
   • The wrong name is showing on my outbound caller ID, and/or my company name is not showing. Why and how can I fix this?
   • Outbound caller ID display is dependent on the receiving end’s capabilities and data sources. If the person you are calling doesn’t subscribe to the caller ID name (frequent with cell phones), then the only way it would display the name is if your number is in their contact list on the phone. If the phone provider that the person you are calling did not update their caller ID name database with the most up-to-date information, then it will display the name that they last had for your number on the caller ID.

5. Features

   • How can I block incoming calls from specific numbers? (User Portal - guide)
   • How do I set up/change call forwarding always and call forward no answer? (User Portal - guide)
   • How do I set up/change call forwarding services for a user? (Admin Portal - guide)
   • How can I put one phone number on multiple phones? (Admin Portal - guide)
   • How do I set up a Hunt Group? (Admin Portal - guide)
   • How do I enable/disable call waiting? (User Portal - guide)
   • How do I enable/disable call waiting for a user? (Admin Portal - guide)
   • How do I enable/disable push-to-talk (intercom) for a user? (Admin Portal - guide)
   • Can I intercom to many phones at once?
     • At this time, Verizon does not offer Group Paging.
   • How do I log in to the mobile application? (guide)
   • Can I send text messages from the Business Digital Voice app?
     • Not at this time. You can chat with other Business Digital Voice users at your business location, if they have the mobile and/or desktop app.
   • I turned off call forwarding but calls are still being forwarded. Why and how can I stop this?
   • If call forwarding is showing 100% off in all places in the admin portal, and calls are still being forwarded, then the customer needs to speak with technical support. Currently, there is a known firmware issue that Cisco is working on a fix for. In the meantime, call forwarding will be manually removed by tech support.

6. Billing

   • Where can I pay/view/print my bill?
   • Bills can be either accessed by going to https://business.verizon.com or by speaking to the billing department at 1-800-837-4966.

7. VoIP

   • What is VoIP?
   • How does VoIP work?
   • How does the cloud work?
   • How does hosted VoIP avoid downtime during an outage?

How do I talk to a person at Verizon customer service number?

How do I set up Verizon Digital Voice?

Is 8009220204 a Verizon number?

What phone number is 800 837 4966?