You're not required to file a claim. Here are some things to consider if you are an auto or property customer: Show
If you answered yes to one or more of these questions, you should consider filing a claim. This will help us begin collecting the information needed to resolve your claim quickly. If you have questions about filing a claim, call Claim Customer Services at 1-800-252-4633 or contact your agent. Still Have Questions About Filing a Claim?How long do I have to file a claim? If you plan to file a claim, you should do so now. Generally, for property policies, you have at least 6 months to file a claim. In some states, and depending on your policy, it may be longer. What type of information do we ask for when you file a claim? You should file your claim with Travelers as soon as possible, even if you don't have all the necessary information. The faster you do so, the sooner we can start assisting you. You will have the opportunity to update information. Here is what we typically look for:
When you call to file your claim, a Travelers Claim Customer Service professional will document the details of the loss and may provide you with a claim number. Your claim will then be assigned to one of our Claim professionals. Can I get a damage estimate before filing a claim? Yes, you can obtain an estimate before filing a claim. Once you have your estimate and if you are wondering if your estimate is above your deductible, please log into MyTravelers® to compare your deductible to your estimate. Will my rates increase for my personal auto policy if I file a claim? If you file a claim and we make a payment, it is very likely that your premium will increase. We can’t tell you exactly how much this will be because there are so many different factors that can affect your premium at the time of renewal. If a claim does impact your premium, the change may last for approximately 3 to 5 years. What if the accident was the other driver’s fault? Related ArticlesAdditional Resources
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Main Navigation We've got you covered every day and when it matters most. CLAIM CENTER Roadside Assistance for Individuals Roadside Assistance for Business Coronavirus Update We are taking steps to serve our customers, agents and employees as this situation develops. Enjoy Our New Commercials Helping protect the things you care about most.
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INDUSTRIES WE PROTECTSee how we can help your business. Featured Story WHY TRAVELERS 160+ years of experience. 30,000 people who care. Better experiencesOur more than 12,000 Claim employees are committed to exceptional service with empathy and compassion. Deeper expertiseOur industry-leading specialists study the ins and outs of risks all day, every way. Smarter innovationOur people are leading change and innovation in the insurance industry, anticipating customers’ needs and providing thoughtful solutions. PREPARE & PREVENTThe latest tips and tools based on lessons learned at work, at home and on the road. QUICK LINKSContact us. We're here for you. Contact Travelers Get answers to questions about your account and important services. Learn More Find An Agent Work with a professional who understands what's important to you. FIND AN AGENT Why did I get a check from Travelers insurance?After your Claim professional determines the amount of your covered loss and applies any applicable deductible, they can either send you a check in the mail or you can have your payment sent electronically via one of our ePay options, which allows money to be directly deposited into your bank or PayPal account.
Is Travelers insurance good at paying claims?Yes. Travelers has an A++ score from AM Best, meaning it has a "superior" ability to pay claims. And its very low complaint index of 0.19 for home insurance and 0.37 for auto insurance mean customers tend to be satisfied with their service overall.
How do I file a claim with Travelers home insurance?If you are a Travelers customer, you can report a claim anytime online or by calling 1.800. Claim33. The sooner you report it, the sooner your insurer may be able to help.
How long do I have to file a claim with Travelers insurance?How long do I have to file a claim? If you plan to file a claim, you should do so now. Generally, for property policies, you have at least 6 months to file a claim.
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