Samsung refrigerator rf28jbedbsg ice maker not working

Q: How do I reset my Samsung refrigerator ice maker?

Resetting your ice maker isnt something youll typically need to do very often..

CHARLOTTE, N.C. — Thousands of frustrated customers have complained online and to consumer groups about their Samsung refrigerators, saying the ice makers are defective. It’s an issue Action 9 has been covering since 2017.

Table of Contents Show

This guide applies to most Samsung refrigerator models, including the following:
1. Ice buildup or blockage
2. Defective water inlet valve
3. Poor water pressure
4. Expired water filter
5. Failed auger motor
How do I reset my Samsung refrigerator ice maker?
Why is my ice maker not making ice on my Samsung refrigerator?
Why is my ice maker not working but water does?

Leslie Bragg says her Samsung ice maker “leaks water and then, when it does make the ice, it freezes everything up together.”

“Half the time it doesn’t make ice,” Bragg said. “It’s just a mess.”

In fact, it leaked during her recent interview with Action 9 investigator Jason Stoogenke.

Bragg wants Samsung to be held accountable. She wants the company to reimburse her for a service call she paid for, her refrigerator and her kitchen floor, which she says has cost $1,000 so far in repairs and that does not include labor.

“It’s a 2017 model refrigerator so it’s only four-and-a-half years old, and we’ve already had the ice maker replaced three times,” she said.

Bragg is not the only person complaining.

Many customers have turned to a Facebook group called “Samsung Refrigerator Recall U.S.A. Now.” It has more than 95,000 members. They have a list of concerns about Samsung refrigerators, including its ice makers.

Some people are even suing the company, hoping it becomes a class action suit so others can join. They claim the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice, water under the crispers or running down the wall, and a noisy fan.

At this time, there has not been a recall issued on the refrigerators.

When Stoogenke contacted Samsung, it would only say that customer satisfaction is “a top priority.”

Stoogenke found out lawyers in the case filed a paper with the court stating the parties “have a settlement in principal and are working on final details.”

Both sides are supposed to report back by Feb. 15. The judge will have to sign off on any deal.

Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it:

- Document the problem(s) and take photos.

- Contact the store where you purchased the refrigerator. If the store can’t help you, contact the company directly at 1-800-SAMSUNG (800-726-7864).

- Be persistent.

- You can also file a complaint with the Federal Trade Commission, Consumer Product Safety Commission, and depending on where you live, with the North Carolina Attorney General’s office or the South Carolina Department of Consumer Affairs.

(WATCH: Customers complain about Samsung ice makers)

Customers complain about Samsung ice makers

While Samsung products usually have a good reputation for their longevity without too many issues, occasionally, the ice maker may have some problems. If the ice maker is not working, it could be due to ice buildup, a defective water inlet valve, poor water pressure, an expired water filter, or a defective auger motor. Read on to troubleshoot these issues.

This guide applies to most Samsung refrigerator models, including the following:

RB217ABPN

RF217ACPN

RF217ACRS

RF266ABPN

RF266AEPN

RF267ABRS

RF267AERS

RF268ABRS

RF4287HARS

RF4287HARSXAA

RFG297AARS

RFG298HDRS

RS2530BBP

RS2630SHXAA

RS2630WWXAA

RS265TDRS

RS267LABP

RS267LASH

RS269LARS

RS2777SL

RSG257AARS

1. Ice buildup or blockage

One of the most common reasons why a Samsung ice maker stops working is ice buildup or an ice blockage. Ice usually builds up in either the ice maker tray or the dispenser tube.

To resolve the ice buildup issue the ice will need to be defrosted. If your model has an auto-defrost function, you can likely use it to defrost either the ice maker or the entire refrigerator if necessary.

If the ice maker tray or bucket has frozen over, depending on the severity of the ice buildup, you may need to defrost the entire refrigerator, remove the ice maker components to allow them to defrost, or use a hairdryer to apply a low heat to the affected component.

Depending on the model, the dispenser tube may be located inside the ice maker, on the outside of the refrigerator, or it may not have one. Dispenser tube blockages are more common when the tube is located inside the ice maker. You should be able to see if the tube is blocked; however, if the ice maker seems to be working, just not expelling ice, then a blocked tube is most likely responsible.

To clear the blockage, apply low heat ideally using a steam gun or steam-shot to generate enough heat to melt the blockage while not risking any damage to the interior liner.

2. Defective water inlet valve

The second most common cause of a faulty ice maker is a defective water inlet valve. The water inlet valve connects with the water supply line to provide water for the ice maker. When the ice maker requires water, the water inlet valve will open.

Over time, the water inlet valve can become clogged with mineral deposits and struggle to open, or it can fail electrically. If either issue occurs, the water inlet valve will need to be replaced.

Accessing the water inlet valve will depend on the type of Samsung refrigerator that you have. Typically, the refrigerator’s rear access panel on the back of the refrigerator will need to be removed to locate the valve. You will also likely need to remove screws and depress tabs that secure the water inlet valve to remove it from the refrigerator. Make sure to turn off the water supply to the refrigerator and disconnect the power before accessing the valve to replace it.

You will need to apply power to the valve to test working condition, but we only recommend this if you have experience working around electricity, this should be done by a professional technician.

3. Poor water pressure

Samsung advises that for the ice maker to work correctly, it requires water pressure of 20 psi. If the ice maker has been making small or broken ice cubes, it is a good indication that the water pressure is too low.

To check the water pressure, it is helpful to have a water pressure gauge. However, the water pressure can also be checked by observing how much water comes out when the supply line is disconnected, or by checking that you fill at least ¾ of a cup with water when pressing the water dispenser button for ten seconds.

The water supply line connects to the water inlet valve at the rear of the refrigerator. Before accessing the waterline, disconnect the power to the refrigerator and turn off the water. The water line can be held over a bucket, and the water turned on. If the water dribbles out, you know you have a problem. However, if there is a strong, steady flow of water, the water pressure is likely not the problem. Test the water pressure with a gauge to more accurately determine if the water pressure is at least 20 psi.

4. Expired water filter

If your refrigerator has a water filter, Samsung recommends that it be replaced every six months. If water or ice appears murky, it is a strong indication that the water filter needs to be changed. If the water filter is old, it can become clogged and prevent the ice maker from working properly.

Water filters are located in different places depending on your refrigerator’s model. Once you have located the filter, it can be twisted to remove and replace it.

5. Failed auger motor

The ice maker’s auger is responsible for stirring and dispensing ice from the ice maker. If the auger’s motor fails, the ice maker will not work. If the ice maker has been making a lot of noise and is not dispensing ice, it is likely because the motor is failing or has failed.

Depending on the model, you should be able to remove the icemaker bucket and turn the auger by hand. If you can turn the auger with limited resistance, it should be tested with a multimeter for continuity to determine if it has failed. Removing the motor can be difficult and is, therefore, best left to a trained technician.

Conclusion

If the issues listed above fail to fix your Samsung ice maker, you will likely need to contact a trained technician to further troubleshoot the issue. However, you may also be able to run a test or reset, which can provide a temporary solution to the issue. The test switch on a Samsung refrigerator ice maker is usually a small, blue, rectangular button located on the front or side of the ice maker. Press the button, and then wait 6 minutes to see if it starts making ice.

How do I reset my Samsung refrigerator ice maker?

Resetting your ice maker isn't something you'll typically need to do very often..

Remove your ice bucket so you can get to your ice maker..

Locate the test button. ... .

Press and hold the button until you hear a chime indicating that the test is starting..

Why is my ice maker not making ice on my Samsung refrigerator?

If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water.

Why is my ice maker not working but water does?

If the water inlet valve is defective, or if it has insufficient pressure, it won't allow water to flow through. As a result, the ice maker won't make ice. The valve requires at least 20 psi to function properly. Make sure that the water pressure to the valve is at least 20 psi.