Amazon may be one of the largest global retailers today, but that doesn’t make it infallible. Though it typically towers above most of its competitors, it still faces the same issues that the competition does, including damaged goods, the wrong items getting sent out, and occasionally, packages just outright not being delivered. Show
Amazon and other retailers are constantly working to make it amazingly convenient to shop online. Still, more internet shopping means more opportunities for your purchases to be lost or even stolen. Having your Amazon package missing can be an absolute nightmare but figuring out what went wrong and how to correct it doesn’t have to be. What Should You Do If Your Amazon Package Has Not Arrived Yet?With the rise of online shopping in recent years, package theft has also risen alongside it. Unfortunately, the more and more shopping gets done online, the more likely you become the target of such theft. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-z Guarantee. 1. Use the Amazon A-to-z Guarantee for Third-Party OrdersSo what is the Amazon A-to-z guarantee, and how exactly does it work? Let’s first assume that you’ve recently purchased an item from a third-party seller who isn’t covered by the “Fulfilled by Amazon” protection. A seller without this means that there is no package tracking available through your Amazon account portal. So any seller could go rogue, charge you for the product, and claim your package is on its way when in reality, it hasn’t shipped at all. The above situations are where Amazon’s A-to-z guarantee comes into play. This Guarantee is for any third-party purchases on Amazon that are not fulfilled or sold by Amazon. The mandate set forth by the Guarantee states that any item purchased from a seller through the Amazon website is eligible for compensation. Of course, a few conditions need to get met before you can make an A-to-z claim. You will first need to contact the seller through your Amazon account and provide them with 48 hours to respond. Things to know:
If the seller’s response is not satisfactory, you can then follow through with a claim. To submit an A-to-z claim:
The five reasons to file an A-to-z guarantee claim:
You will need to provide explanations and documented evidence for the reasons for the claim. For more information, see the Amazon A-to-z Guarantee. Once a claim has been submitted:
Amazon does have the right to deny your claim if one or more of the following circumstances are met:
Regardless, if your claim gets denied, you can then appeal the claim. Amazon can then choose to investigate the situation further. Additional evidence to back your claims that you may not have produced for the initial claim would help with the case. If you bought something but the Amazon package never arrived, what can you do? Which dispute channels are available to you? Keep reading to find out. 2. Other Solutions to Delivery Problems with Third-Party SellersSome delivery problems happen more often than others. Before you begin to panic, look at some of the more common issues you could face when dealing with Amazon sellers and how best to correct the situation before going to extreme measures. An Item Has Been Ordered but Not Yet ShippedA quick Google search for Amazon delivery problems will reveal that this particular issue occurs relatively often. What can you do if you’ve placed an order, but the seller still hasn’t made the shipment after several days, weeks, or even months have passed? Don’t freak out. There’s an easy fix to your problem. Amazon will not charge your credit card until the order has been confirmed. This means that nothing will show up on your bank statement indicating you’ve paid for a product that was never even shipped. So long as this is still the case, and you’re fed up with waiting, you can still cancel the order by:
Shows As Delivered but Has Yet to ArriveAmazon issues guidelines for precisely this type of situation. Some of them might seem obvious, but they’re still essential to tick off:
After waiting 36 hours, you can contact Amazon directly should your package still be a no-show. If there is still no sign of your delivery, here is how you can contact Amazon directly:
The site will then allow you to reach out to Amazon via email, phone, or live chat. Choose whichever option works best for you. Amazon will then investigate the case and, in the majority of cases, grant you a refund. Fake SellersThis is definitely one of the more widespread problems happening over at Amazon’s official website. It has become so easy for fake sellers to rip people off via fraudulent methods in recent years, and Amazon, as well as its customers, have seen their fair share of this worrying trend. The problem is that a criminal can easily open up a new Amazon seller account and begin peddling popular items for sale. It literally only takes a few seconds when using Amazon’s seller’s platform. What happens is that they’ll list items for less money than other retailers to get more notice. Once an unsuspecting buyer makes the purchase and the criminal receives the order, they’ll immediately tell the buyer that the item is en route to the courier. This means that the purchase is accepted, and the funds for the product are released to their account. By providing an estimated delivery date of four weeks, the shady merchant can beat Amazon’s two-week payment cycle and vanish before buyers begin to complain about the product never showing up. It’s a pretty messed up situation to be in. Luckily, it’s actually quite easy to avoid fake sellers trying to make a quick buck off of your misery. Feedback scores tend to be a great way to tell if the seller is trustworthy and not out to steal your money. To check the feedback scores of a seller:
From this page, you’ll be able to see the seller’s lifetime feedback rating. This also includes any product reviews provided to the seller from previous customers. Off to the right of those, you’ll find the seller’s overall score spanning over the last month, three months, twelve months, and lifetime. 3. Use The Amazon Delivery Guarantee for Prime OrdersWhat to Do When Amazon Prime Packages are MissingAmazon Prime members whose orders have yet to arrive will still have to follow all of the processes previously discussed in this article unless you purchased items sold and fulfilled by Amazon or bought third-party items that qualified for Prime shipping. Those items fall under the Amazon Delivery Guarantee rather than the A-to-z Guarantee. You’ll be working through Amazon and their customer care services to rectify the situation. Note: If a third-party item was eligible for Amazon Prime Delivery and changed after placing your order, it will still be subject to the Amazon Delivery Guarantee policies. Amazon will be responsible for any delivery claims and will issue refunds up to the cost of all related shipping charges (shipping fees, service fees, customs fees, etc.). Your Best Option: Buy Only from “Fulfilled by Amazon” SellersYou can find items sold from both Amazon and third-party sellers when looking for products on the website. When using a third-party seller, be attentive in your dealings with them as you might notice a message that reads Fulfilled by Amazon on the product. A Fulfilled by Amazon message implies that even when sold by a third-party retailer, Amazon will be the ones sending it out to your home through one of their Amazon Fulfillment Centers. This means that you’ll be able to track the package’s progress using the Amazon portal from your account. This also means that Amazon is taking responsibility for customer service and any product returns that may occur. Purchasing a product from a third-party seller whose items do not contain a Fulfilled by Amazon tag runs a greater risk of future complications, which leads to A-to-z Guarantee claims that take time to process and complete. Furthermore, non-fulfilled Amazon orders can be risky as the seller can make false or exaggerated claims, which burdens you.
Disclaimer: Some pages on this site may include an affiliate link. This does not effect our editorial in any way. Send To SomeoneMissing DeviceWhat do I do if my package says delivered but I never got it?If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days. Please check all potential delivery locations at your address.
Why does Amazon say delivered when it's not?Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon.
Does Amazon refund missing packages?Amazon Prime members receive very fast shipping, and if the package does not arrive, the company has a no-questions-asked policy and will provide a refund after 36 hours. If packages are late, Amazon will credit your account for the inconvenience. Go here to report a package missing from Amazon.
How do I let Amazon know I didn't get my delivered package?If 48 hours have passed and there is still no sign of your delivery, you need to contact Amazon about the missing package directly. Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact Us.
|