When interviewing for a customer service job a hiring manager at a job interview will probably ask “what does customer service mean to you?” The questions is not mean to stump you, but it may be difficult to answer with what the hiring manager wants to hear. Show
But if you’re passionate about customer service and genuinely have a passion for this kind of work, your answer doesn’t need to be difficult. Be honest and think about the positive customer service experiences you’ve had. Below we’ll discuss how to prepare yourself for interviews for customer-facing roles as well as understanding what truly makes good customer service so that you can better answer this question. Key Takeaways:
Why Interviewers Ask “What Does Customer Service Mean to You?”Interviewers ask about your personal interpretation of customer service to see if it aligns with the company’s expectations. Organizations need customer service professionals who are not only friendly but fit with the culture and vibe that the business is trying to promote and sell. Quality, on-brand customer service is the cornerstone of a company’s real-world image. Hiring employees who know how to satisfy customers will foster positive reviews, return clients, and increased (positive) brand awareness. How to Answer This QuestionSo, how do you answer this question in an interview? Well, there are two different ways, depending on the amount of experience you have in this field.
Example AnswersLet’s take a look at a few different approaches to the question “what does customer service mean to you?”
Common Mistakes to Avoid When AnsweringWhen discussing what customer service means to you, be sure to avoid these common mistakes:
How to Prepare for Customer Service InterviewsThe best way to prepare for upcoming customer service interviews is to research the common questions for these roles. Below, we discuss some of the most common interview questions customer service candidates are expected to answer:
Tips for Answering Customer Service QuestionsBecause customer service can vary so widely, especially by industry, the responses to this question may vary significantly. Here are some tips on answering these customer service questions based on your industry:
What Is Good Customer Service?Good customer service If you’ve ever heard the phrase, “the customer is always right,” then you have a good idea of what good customer service encompasses. Good customer service is making sure the client is happy and taken care of. Customer service ensures the client has everything they need to be satisfied with a particular product or service. This may encompass feedback about the sale, delivery, installation, ease of use, responsiveness, and consistency, among other things. The Elements of Good Customer ServiceTo effectively answer the question of what customer service means to you, you’ll need to understand the elements of good customer service. There are a few different things that make up stellar customer service. You may have experienced this yourself in the market when you were dealing with a service or product that you might have needed help with. Chances are you left an interaction feeling either positive or negative about a specific company or business. This is the reason customer service is so important. Here are some of the core elements of good customer service:
Never miss an opportunity that’s right for you. How would you describe your customer service skills?You want to describe your customer service skills in terms of your ability to do four things: analyze the situation, listen effectively, communicate clearly, and problem-solve. Customer service skills can mean different things depending on the context.
How would you describe good customer service answer?Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
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