Your Garmin device should display a green dot from the My Day view of the Garmin Connect App, indicating a connection with your phone or another mobile device. Show
But if that’s not working, your Garmin is stuck connecting, says not connected, or the app says it failed to connect, check out our troubleshooting guide on Garmin syncing issues! Related reading
Contents
Quick checklist
Here’s how to sync your Garmin watch or tracker with the appLet’s first confirm that you sync with Garmin Connect the recommended way.
Don’t see a green dot next to your Garmin device?
In rare cases, your Garmin itself might have Bluetooth turned off
If you cannot get your Garmin to connect and still don’t see a green dot next to your watch or tracker, follow the troubleshooting steps below to fix this problem. Have trouble syncing your watch and with Garmin connect?If you can’t get the green dot to show up and still see a red dot, gray dot, or no dot next to your watch from the My Day tab at the bottom of the Garmin Connect App, try these troubleshooting steps. 1. Close the Garmin Connect App
2. Restart your Garmin and your phoneHold the power button on watches with power buttons for 15 seconds to power off. Wait 10-20 seconds, and then power it back on. If you have a rechargeable Garmin tracker or watch that does not have a power button, plug it into its Garmin-branded charging cable and connect it to a USB power source, then immediately unplug it. This is the equivalent of a restart (you cannot power cycle a Vivofit device except automatically after a software update). Restart your smartphone by turning it off and then back on
3. Turn the Bluetooth (BT) setting on your phone off and then back onRemove your device from Garmin Connect and Bluetooth on your phone to force the pairing process.
For Android, try clearing your Bluetooth cache.
4. Delete and reinstall the Garmin Connect appIf it’s still not working, remove the Connect app from your phone and reinstall it from the App Store (Apple) or Play Store (Android.) Deleting the app from your phone removes the app data as well. Your data is preserved as long as you upload your data to Connect’s servers. After reinstalling the app, you must sign into your Garmin account and pair your watch or tracker with the phone again. Delete and reinstall the Connect app for Android
Delete and reinstall the Connect app for Apple iOS
5. Remove and then re-add the Garmin watch from the Connect AppA. Remove your Garmin device from Connect
B. Add your Garmin back to Connect
6. Remove and re-add your watch from your phone’s Bluetooth settingsFor most Garmin watches and trackers, you pair it directly through Garmin Connect instead of from the Bluetooth settings on your phone. However, if after removing your Garmin, you aren’t able to successfully add it back and pair it, check your phone’s Bluetooth settings.
Forget Bluetooth and re-pair on Android
Forget Bluetooth and re-pair on Apple
7. Try using Wi-Fi instead of BluetoothGarmin watches that can connect to Wi-Fi have several advantages: they automatically upload your saved activities and download any available software updates to the device directly. Unfortunately, not all Garmin smartwatches offer Wi-Fi, and at this time, no Garmin trackers support Wi-Fi. So let’s check if your Garmin watch is a WiFi-compatible Garmin device. Garmin devices currently support Wi-Fi networks that meet the following criteria: 2.4 GHz, either unencrypted or use WEP, WPA, and WPA2 passwords.
Once your Garmin is connected to Wi-Fi, all your activity data, settings, and music sync automatically when your phone and device are connected to the same Wi-Fi network. See this article if you have trouble connecting your Garmin device to Wi-Fi: Wi-Fi Problems with your Garmin smartwatch? Try these steps. Is your Garmin still not syncing or connecting with Connect? Try using Garmin ExpressIf Garmin Connect isn’t working, you can use the Garmin Express App on your computer (Windows and Mac-supported) to upload data to your Garmin Connect account. It doesn’t have to be your computer. You can use anyone’s PC and upload your data to Garmin’s servers! You will need to install Garmin Express on that computer, however, temporarily. But it’s easy to uninstall! Try syncing your Garmin device to your computer.First, you need to install the Garmin Express App on your computer.
If Garmin Express isn’t syncing either, try these additional tips
Are some of your Garmin’s activity or other data missing after syncing?You should always sync your device using a single Garmin Connect account
Verify you turned on Activity Tracking and that your Garmin is listed as your Preferred Activity Tracker in Garmin ConnectWhen activity tracking is off, your Garmin does not record your steps, floors climbed, intensity minutes, sleep tracking, and Move IQ.
Confirm Garmin Connect uploads your watch’s or tracker’s data to its servers
If data is still missing, try manually importing the missing activities into Garmin Connect. SummaryI hope that this article helped you with your Garmin watch or tracker syncing issues. If you have more questions or anything to add, please let us and everyone else know about it in the comments section below! If you liked this article, you can follow us on social media by using the social media buttons! Zena Clark (HSPC, CSP registered Physiotherapist) I have a first-class honors Physiotherapy degree and a second class honors Sports Science degree. I am also a certified Yoga teacher and Yoga therapist. Before completing my University education in the United Kingdom, I worked as a fitness instructor and athletics coach for many years. Since 2008 I have been practicing in the UK as a Chartered Physiotherapist, and traveling to European and World Cup tournaments with the Wales Masters field hockey team as their physiotherapist. I am passionate and actively involved in health and fitness and in the process of research and writing. I believe everyone should have access to the latest health and wellness research in simple, easy to understand language. In 2009 I published a research article ‘Is Yoga An Effective Treatment for Low Back Pain’ in the International Journal of Yoga Therapy. Currently, I am a freelance writer producing content relating to physiotherapy and health and wellness. I love anything animal! I have three rescued dogs and two parrots. I placed third lady in my city’s annual marathon (dressed as a bunny!) to raise funds for an animal welfare charity. How do I put my Garmin watch in pairing mode?NOTE: The steps below are accessed through the Settings menu and not the Controls menu.. Press the top right button on the watch.. Press the bottom left button to select Menu.. Scroll and select Settings.. Scroll and select Bluetooth.. Select Pair Mobile Device.. Why won't my Garmin watch connect to my phone?Turn off your smartphone and your device, and turn them back on again. Enable Bluetooth® technology on your smartphone. Update the Garmin Connect™ app to the latest version. Remove your device from the Garmin Connect app and the Bluetooth settings on your smartphone to retry the pairing process.
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