#FFFFFF 303-951-4996 Contact the call center for questions about your TABOR refund. #FFFFFF Please note that in the best interest of all taxpayers, the Colorado Department of Revenue implements measures to detect and prevent identity theft related refund fraud. Please be aware that these measures, meant to ensure state tax dollars are going to the right person, could delay individual income tax refunds. If you have received a letter requesting that you verify your identity and/or tax return details, it
is important that you promptly respond to the letter. Read More #FFFFFF You can check the status of your refund on Revenue Online. There is no need to login. Simply choose the option "Where's My Refund for
Individuals" in the box labeled "Refund Resources". Then, enter your SSN or ITIN and the refund amount you claimed on your current year's income tax return. If you do not know the refund amount you claimed, you may either use a Letter ID number from a recent income tax correspondence from the Department. You will receive the Letter ID within 7-10 business days. After we have received and processed your return, we will provide you with an updated status as the refund moves through our
system. It may take a few days for an updated status to appear. Please check back often to verify where your return/refund may be in our process. The information in Revenue Online is the same information available to our Call Center representatives. You can get the information without waiting on hold.Colorado Cash Back Call Center
*Your refund status will not be available on the Revenue Online portal. Important Identity Verification Information
Check Refund Status Online
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Frequently Asked Questions
I can't check the status. What do I do?
Please verify the refund amount you have entered and verify that you are using the primary SSN for the return/refund. You may want to try using a Letter ID instead of the refund amount.
You have not updated the status of my refund in a while. When will I receive it?
Each return processes through multiple steps. We recommend you file electronically and include all documentation to ensure we can process your return/refund as quickly as possible. Please check back on the status daily. If we require additional information, we will contact you through U.S. Postal Service mail.
I received a "Validation Key" letter. Will that delay my refund?
In the best interest of all our taxpayers, the Colorado Department of Revenue implements measures to detect and prevent identity theft-related refund fraud. The Department has a "Validation Key" process where information will be requested to be entered on Revenue Online to validate their Colorado refund. Please be aware that if you do not respond to the validation key letter in a timely manner your refund will be delayed. Visit the Identity Verification web page for more information.
Check your refund status
You may be able to get a tax refund if you’ve paid too much tax. Use this service to check your refund status.
Before you start
What you'll need:
- Social Security number
- ZIP Code
- Your exact refund amount
- Numbers in your mailing address
If your mailing address is 1234 Main Street, the numbers are 1234.
How long it normally takes to receive a refund
- e-file: Up to 3 weeks
- Paper: Up to 3 months
Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Extra processing time may be necessary.
If you received a refund amount different than the amount on your tax return, we’ll mail you a letter. Wait for that letter before you contact us.
Prior year refunds
You must contact us to check the status of a prior year tax refund.
We are not responsible for a lost refund if you entered the wrong account information for a direct deposit.
In general, if you have an issue with your direct deposit, such as closing your bank account after you submitted your return, the financial institution will return the funds to us. Once the funds are returned, we will issue a paper check to the address indicated on your return.
The following are some common issues with direct deposits and how they are handled:
- You omit a digit in the account or routing number of an account and the number does not pass our validation check. In this case, we will send you a paper check for the refund instead of a direct deposit.
- You incorrectly enter an account or routing number and the number passes the validation check, but the designated financial institution rejects and returns the deposit to us. We will issue a paper check for the amount of that deposit once it is received.
- You requested a Refund Anticipation Loan (RAL) or Refund Anticipation Check (RAC) through your preparer or preparation software. Usually this occurs when you authorize the fee for preparation to be taken from your refund. Even if you did not request a direct deposit, these types of refunds are directly deposited into the preparer’s financial institution, so you should contact the preparer for resolution.
- If funds are not available or the bank refuses to return the funds, we cannot compel the bank to do so. The case may then become a civil matter between you and the financial institution and/or the owner of the account into which the funds were deposited.
The “Undeliverable Refund Search” service allows you to find out if your paper refund check was returned to us from the U.S. Postal Service. The service only includes information on paper checks for the current and previous tax year.
If you are expecting a direct deposit, see the "Direct Deposit Issues" tab.
You can use this service if the "Where Is my Refund" option indicates that your refund was approved at least 30 days ago.
If the service indicates that your check was returned, you can submit a request for us to resend the refund by mail.
If we send you a letter requesting more information, respond quickly so we can continue processing your return.
- Electronically, submit your documents through the New Jersey Online Notice Response Service (NJONRS);
- By mail, respond to the address indicated on the notice; or
- In person, at the nearest Regional Information Center;
Note: For electronic submissions, you do not need a scanner to make a copy. Use your smartphone to take and share a clear and legible picture instead.
If you already responded
It may take several months to process your response as it takes more time to review a complicated return or one that has missing or inaccurate information. We process responses in the order we receive them.
Your refund can be used to pay debts you owe to:
- The State of New Jersey, including any of its agencies.
- The Internal Revenue Service.
- Another claimant state/city that has a personal income tax set-off agreement with New Jersey.
If we apply your refund or credit to any debts, we will notify you by mail.
We pay interest on refunds that are issued six months after:
- The date the refund claim was filed;
- The tax was paid; or
- The due date of the return, whichever is later.
This provision applies to all taxes administered by the Division.
We do not pay interest on any refund that contains a NJEITC or is delayed due to taxpayer error.