First bank and trust customer service number

Customer Service Center

Telephone: 1-866-792-4357
Hours:
Mon – Fri: 7am – 8pm
Saturday & Sunday: 9am – 4pm

Holidays:
Unless otherwise noted, most holidays: 9am – 4pm
Friday after Thanksgiving: 7am – 8pm
Christmas Eve: 7am – 4pm
Christmas Day: Closed
New Year’s Eve: 7am – 8pm

• General account inquiries about your checking, savings, loans, and CD accounts
• Personal online banking questions
• Bank debit card questions
• Questions regarding Mobile Deposits

Email: (Please do not send account information. Responses may take up to 48 hours.)

24-Hour Telephone Banking

Telephone: 1-888-518-4636

• General account inquiries about your checking, savings, loans and CD accounts

Bill Pay Support

Telephone: 1-855-874-7564 or 1-866-792-4357, options 2-1-2
Hours: Mon – Fri, 7:30 am to 2 am

Assistance with:

• General inquiries about Bill Pay
• Functionality within the Bill Pay website

One Rewards Program

Rewards Customer Service: 1-866-244-8861

• General inquiries about your debit or credit card reward points
• Make a redemption using your reward points

Routing Number

053104568

Business Support

Telephone: 1-866-435-7208
Hours: Mon – Fri, 8 am to 6 pm

Business customers only

Assistance with:

• ACH file submissions
• Domestic and international Wire submissions
• Online banking setup, access or changes for business users
• Desktop Remote Deposit Capture
• Positive Pay

Email: (Please do not send account information. Responses may take up to 48 hours.)

Bankcard Services

Telephone: 1-866-256-2273
Fax: 910-572-9785

• General inquiries about your debit or credit card
• Questions about or help with your First Bank One Rewards account
• Activate your First Bank debit or credit card

Lost or Stolen Debit Cards:

Telephone: 1-800-500-1044 (24-hours)

Lost or Stolen Credit Cards:

Telephone: 1-866-563-1335 (24-hours)

Mail payments to:
PO Box 70222
Philadelphia, PA 19176-0242

Loan Operations

Mail payments to:
P.O. Box 10209
Greensboro, NC 27404-0209

Mortgage Loans

• General Mortgage Servicing: 1-866-443-3394
• Residential Construction Loan Servicing: 1-866-792-4357

Click Forgot? and complete the Account recovery steps.  You will get an email or text message with a reset password link. Follow the instructions provided to complete your password reset. Please request and access the link using the same device.  You may also call 800-413-4211 for additional help.

Be on guard against overspending, identity theft and fraud with our customizable alert notifications. FirstBank Mobile Alerts are an easy way for you to stay on top of account activity. Alerts will help you watch your money closely without having to log in to Online Banking or the Mobile Banking app. With email and text alerts, you can get personalized account information whenever and wherever you want it.

If you want to receive alerts via your mobile phone, you can enable this service under Settings from either Online Banking or your Mobile App. You can enable or disable the types of alerts you’d like to receive. For example, if there is an Online Banking Login Error under your account, we can alert you. If your balance falls below a specific amount or if a transaction exceeds a certain amount, we can alert you.

We have new, interactive Digital Demos designed to help you learn the most useful features of both our Mobile App and Online Banking. Take the time to explore the demos and get up to speed on fast digital banking.

Explore our interactive Digital Demos > >

A Mobile Wallet is a way to carry your debit card information in a secure digital form on your mobile device (smartphone, smartwatch, tablet). Instead of your physical plastic card to make purchases, a Mobile Wallet allows you to pay almost anywhere—in stores, in apps, or online. By storing all of a consumer’s payment information securely and compactly, Mobile Wallets largely eliminate the need to carry a physical wallet enabling payments through your mobile phone or smartwatch.

Find out more about Mobile Wallets >

Unlike cash, which can be stolen, and credit cards, which can be copied, the card information you load into a Mobile Wallet is encrypted. Mobile Wallets replace your actual card number with a unique digital card number. This means businesses do not see or store your full card number. The Mobile Wallet uses tokenization to secure transactions. Tokenization is the ability to create a number, or “token” to represent your debit card. Rather than store card data on your phone, retailers use digital tokens instead of your debit card to process payments and avoid exposing sensitive information. This token is in no way related to your debit card number after its creation.

If the token is captured the person who captures it cannot derive your card number from it. If the phone is lost or stolen, the financial institution can put a stop on the token. Also, if you have the ability to lock down your phone when it’s lost, then there is no way a thief can access your card.

Now you can shop securely without pulling out your wallet. Two Factor Authentication makes transactions even more secure (using fingerprint, PIN or iris/face scan to start transaction). To reduce your risk of fraudulent charges if your device is lost or stolen, make sure to set a strong pass code and enable fingerprint authentication to lock your device once you enable a wallet.

Add your eligible FirstBank cards to the Mobile Wallet you’d like to use. Access your Mobile Wallet and choose your FirstBank card when you check out at a participating business. Receive payment confirmation on your device. Mobile Wallets can be used to pay at millions of businesses around the world.

How do I call first bank customer care?

What is First Bank Whatsapp number?

How do I check my first bank account balance with my phone?

What is First Bank minimum balance?