Hi all,
I’m hoping someone can help as I’m at my wits end. I was trying to organise some boosting of posts on Instagram this afternoon and added the business debit card needed to pay the bill via the Instagram app on my phone (I had to enter the details twice for it to recognise the card). In order to upload the card, I had to enter my personal FB password (I’m an admin for the FB Business Page in question via my personal FB page) but of course I couldn’t remember the password so I changed it successfully.
I got the email saying my password had been changed successfully but then then another email right away saying I needed to ‘secure’ my personal FB account due to potential suspicious activity - even though there was nothing suspicious really and I had changed the password myself. I clicked the email to secure the account and straight away it tells me the account is locked.
Because the account is locked, it won’t let me access the FB support portal, upload photo ID for proof, do anything. I’ve reset the password a few times successfully which should have ‘secured’ the account but still I get taken to my main page which remains locked, even with 3x new passwords! It’s like a glitch where it’s stuck and just reverts to my locked account no matter what I do.
Can anyone help? Does it take 24 hours for the account to actually unlock once you’ve set a new password? I desperately need access to my account for work (so many FB Business pages etc tied to it - I work in media) and don’t know what to do next - any and all help would be so appreciated as I’m fully panicking!