Citibank best buy credit card customer service phone number

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Contact Us immediately on 1800 267 2425 (India toll free) or +91 22 4955 2425 or +91 44 6698 2136 (local dialing) to log a complaint or block your card in any of the following scenarios:

• You have lost your Citibank Bank Debit / Credit Card.
• Your Citibank Bank ATM / Debit Card is stuck in the card slot of an ATM.
• You received an alert for a transaction you did not make.
• You used an ATM to withdraw cash and the money is not dispensed

This page is temporarily unavailable. Please try again.    For further assistance with your Credit Card account please call 1-800-347-4934. Banking customers can call 1-800-374-9700 (TTY:800-788-0002).    We apologize for any inconvenience and thank you for your patience.

The customer care number for all Citibank credit card queries is 1860 210 2484. For customers calling from outside India, the number to contact for all credit card queries is +91 22 4955 2484.

Blocking of Credit Card

To block your credit card immediately, you can contact either one of the following numbers. 1800 267 2425 (India toll free) or +91 22 4955 2425. Some instances to use these numbers are mentioned below.

• In the event of loss of credit/debit card.
• If your Citibank card is stuck in the ATM slot.
• If you’ve received an alert of fraudulent usage.
• If the money isn’t dispensed after using your card at an ATM point.

You can also block your card by following the steps mentioned below.

• Log in to the Citibank website using your user ID and IPIN.
• On the left-hand side of the screen, click on ‘Credit card’.
• Click on ‘Other services and queries’ located on the left side of the screen.
• Click on ‘Report lost/stolen card’.
• A new page will then open guiding you to block your card.

Citibank International Credit Card Customer Care

Citibank Credit Card Customer Care Grievance Redressal

Level 1: The Bank's Regular Access Channels

You can easily register your complaint with the bank by calling the credit card customer care number or by writing to them via the Citibank Live Chat facility. You can also write a mail to the bank or post a letter.

Level 2: Head Customer Care

If for some reason, you are not happy with the way the bank dealt with your issue in level 1, and you have not gotten any response from the customer care within 2 working days, you can always write to the Head Customer Care.

Level 3: Citibank Grievance Redressal Officer

If you are not happy with the response from Level 2, you can always contact the PNO (Principal Nodal Officer). You can also call 1800 266 2400 (Toll Free number) or 022-4955-2400 between 10:00 a.m. and 6:00 p.m.

Level 4: Citibank Senior Management

If you are still dissatisfied with the resolutions you were offered in the previous levels, you can write to the Citibank Senior Management.

Level 5: Reserve Bank of India – Banking Ombudsman Scheme

If there is no response from Citibank for one month, you can contact the Ombudsman. The Banking Ombudsman has been appointed by the RBI to make sure that there is satisfactory settlement of complaints.

Citibank Credit Card Customer Care City Wise

Citibank Ask me

Citibank Ask me is an automated response generator that can help you solve your queries. To access this feature, follow the steps below.

• Visit the official Citibank website.
• Click on ‘Contact us’ located on the top of the screen.
• Below the ‘Ask me’ icon, click on ‘Click here’.
• This will take you to a chat window where you can get your queries answered.

Write to Citibank

In order to write to Citibank, follow the steps below.

• Visit the official Citibank website.
• Click on ‘Contact us’ located on the top of the screen.
• Below the ‘Write to us’ icon, click on ‘Click here’.
• This will take you to a chat window allowing you to write to the bank.

Write to Citibank Credit Card Nodal officer

The following is the address to write to the Nodal officer.

Principal Nodal Officer

Hema L. Venkatesh,

Citibank N.A. ., Mail Room,

ACROPOLIS, 9th Floor,

New Door No.148 (Old No.68),

Dr. Radhakrishnan Salai, Mylapore,

Chennai – 600 004.

Write directly to the head of Citibank Credit Card

Arnika Dixit
Citibank N.A, ACROPOLIS, 9th Floor,
New Door No.148, (Old No.68),
Dr. Radhakrishnan Salai Mylapore,
Chennai – 600 004
Tel: 044-6698 2007
(Mon to Sat, 10:00 AM to 6:00 PM) except on National Holiday

US Mailing Address

Citibank NRI,

PO Box 431,

New York, NY 10013.

FAQs on Citibank Credit Card Customer Care

1. Which number should I call to block my Citibank credit card?

   You can call 1800 267 2425 to block your Citibank credit card.

2. Can I call the grievance redressal officer?

   You can also call 1800 266 2400 (Toll Free number) or 022-4955-2400 between 10:00 a.m. and 6:00 p.m.

3. How do I reach a Citibank customer care executive?

   You can call +91 22 4955 2484 between 9:00 a.m to 7: 00 p.m. from Monday to Saturday.

4. How will I know if my credit card has been blocked?

   You can always contact the issuer and ask if your credit card has been blocked.

5. How do I contact Citibank Pune?

   You can reach the customer care of Citibank Pune by calling 66012484.

6. How do I contact Citibank USA?

   Toll-free: 1-800-248-4674

   Pre Account Opening Toll-free: 1866 703 2462

   Email for pre-account opening queries

7. Can I check the status of my credit card application online?

   Yes, you can check the status of your credit card application online using your mobile number and application reference number.

8. Can I request a replacement if my credit card is damaged?

   Yes, you can get your damaged credit card replaced by contacting Citibank at 1860 210 2484.

9. How can I re-activate my closed credit card?

   If you want to re-activate your credit card, you have to send your identity proof documents to P.O. Box No. 4830, Anna Salai Post Office, Chennai - 600 002 or .

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