Central bank of the midwest 24 hour customer service

• Have you lost your debit card or suspect fraudulent activity on your card? 

During business hours, please call our Client Services and Solutions team at 877.877.0395, or send us a secure message through Online Banking. After hours, call 877.877.0395 and select “Option 7” to speak with Client Support. 

Please note, our after-hours team cannot order debit cards. You will need to call our Client Services and Solutions team during business hours at 877.877.0395 to order your new debit card. 

Visit your local banking center

Our banking centers are happy to help, get started by visiting our locations page to search for a location near you, or scheduling an appointment online. 

Write to Us

If you believe there is an error or are requesting information on your loan, write us at Community Banks of Colorado, a division of NBH Bank, Attention: Loan Operations, PO Box 26528, Kansas City, MO 64196-6528. In your letter, give us the following information: your name and account number and a description of the error or a description of the information you are requesting.

Ask Us a Question

1. To ensure your account information is protected, sign in to Online Banking to send a secure message. If you do not have access to Online Banking, enroll today.
2. For general information, please review our Frequently Asked Questions.
3. If you still need assistance, call us at 877.877.0395 to reach a Client Services and Solutions specialist. 

Your Contact Information

• First Name*Required

• Last Name*Required

• Address*Required

• City*Required

• State*Required

• Zip Code*Required

  Example: 12345

• Phone

  Example: 01234567489

• Email*Required

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• Confirm Email*Required

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• How may we help you?

  This is not a secure message. To ensure your account information is protected, sign in to Online Banking to send us a secure message.

  If you have questions, comments or feedback, we'd love to hear from you. You can reach us by phone in the list of important phone numbers below, or please send us an email by filling out the form below.

  Important Central Bank of KC Phone Numbers

  • Main Branch
    (816) 483-1210
    Fax: (816) 483-2586
  • Truman Branch
    (816) 231-6615
    Fax: (816) 231-6636
  • Customer Service
    (816) 483-1210
    Fax: (816) 483-2549
  • Loan Department
    (816) 483-1210
    Fax: (816) 483-9602
  • Lost or Stolen Debit Card
    1-833-337-6075 
  • Access Line
    (816) 965-5573 or (866) 965-5573 (outside of metro)
  • Prepaid Division/Central Payments
    (605) 370-5135
  • Select Mobile Money Prepaid Mastercard®
    (866) 484-1470
    

  When filling out the form below, please do not include personal account information in your inquiry. We will reply to you promptly. This information request form will be sent over our secure server. If you have a specific question about your account(s) during normal office hours, please contact one of our customer service representatives at (816) 483-1210. 

  Get your current balances and transaction history plus deposit and loan account information or transfer funds between authorized checking, savings and money market accounts.

  Conveniently access your accounts by phone

  Use the list below to find the most convenient phone number to call for access to your accounts:

  Once The Central Connection answers, choose the information you want and follow the steps below:

  1. You will need to select Spanish if you want this option for your account information.

  2. Then select the type of activity you want to conduct.

  3. Once you have chosen the type of account, you will be asked for your Social Security number or tax ID, followed by the # sign and your PIN (Personal Identification Number you specify).

  The first time you use The Central Connection, your PIN will be the last four digits of your Social Security number.

  First-time callers will be required/prompted to change their PINs. To help protect the security of your account, you must specify a new four-digit PIN that you will enter for future use.

  Is Central Bank of the Midwest the same as central bank?

  Central Bank of the Midwest, a division of The Central Trust Bank, Member FDIC.

  Is Central Bank of the Midwest a good bank?

  Central Bank of the Midwest gets an excellent consumer satisfaction rating based on relatively few complaints registered with the Consumer Financial Protection Bureau (CFPB), a government financial agency that protects consumers in the financial sector.

  How can I unblock my central bank ATM card?

  Generally, there are two ways for unblocking the ATM card – either the banks do it automatically or you have to request the banks online, through SMS/call, or by paying a personal visit at the branch. This depends on the cause of the card block and whether it is a temporary card block or a permanent one.

  How to activate central bank mobile banking?

  Launch the app and use option- New User Registration. Users will receive OTP (One Time Password) through SMS on registered mobile number after submitting CIF Number. After successful validation, register it – Using Debit Card information or Internet Banking User ID & Password or through ATM or Branch.