You can cancel your policy at any time. If you cancel within 14 days of the policy start date or renewal, and haven’t made any claims, we’ll refund the full premium.
To cancel your policy, call 0800 092 4590, or write to: Aviva Health UK Limited, Chilworth House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3RY.
Calls may be recorded or monitored. Calls to 0800 numbers from a UK landline or mobile are free.
Explore more frequently asked questions
Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.
Coronavirus updates, help and support
We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.
FAQ search tool
Not found the answer you need yet? If you have a particular question, try our FAQ search tool.
Your health insurance rights depend on how big your employer is. Under the Affordable Care Act, large employers are obliged to provide health insurance to employees. If your employer is a small business, it has the freedom to cancel your health insurance. The law is murky on whether you are entitled to a warning in advance.
ACA Requirements
The ACA was implemented to reduce the number of uninsured Americans. One of the rules is that "applicable large employers" must provide group insurance to full-time workers. Defining an ALE gets complicated but the rule of thumb is that companies qualify if they have 50 full-time employees. Yanking your insurance away, with or without telling you, violates the law. Smaller companies are not obliged to provide you with insurance unless it's in your contract or union agreement.
The ACA counts you as full-time if you average more than 30-hours-per-week at your job. If your average hours are less, the law does not require your employer to provide insurance. The company is free to cancel any coverage it does provide. If you are full-time it can cut your hours until you no longer qualify.
ERISA
One of the many federal laws covering worker benefits, the Employee Retirement Income Security Act says your employer must notify you about any major changes to the plan, such as an upcoming cut in benefits. Surprisingly, some courts have held that canceling the plan outright is not a modification, so the company does not have to notify anyone. Still, many companies and business organizations recommend notifying employees to stay on the safe side of the law.
State Law
Federal law is not the only game in town. Some states have added laws on coverage and notifying employees if there is a material change in your benefits. Your state department of labor or the insurance commissioner's department should be able to tell you the law.
If You Lose Coverage
If you discover your employer has covertly stopped your health insurance, contact your boss or human resources and ask why. It might be they have a valid reason but made a mistake in the notification process. Suppose your health benefits covered your unemployed spouse, who is now back at work. Many companies will not cover a spouse who can take out insurance through her own employer.
If the company does not have a valid reason, you may have grounds for a lawsuit. To sue someone under ERISA you must take administrative steps first, such as filing a complaint with the federal Department of Labor. If you exhaust that process without getting justice, then you can turn to the courts.
There are several reasons to cancel a group health insurance plan. Perhaps you just turned 65 and want to change your coverage or maybe you’re going to start a new job. Either way, canceling a health insurance policy without a new one or alternative coverage isn’t the best idea.
Plus, for organizations, now group health insurance is mandatory, so canceling it will leave you open to a fine. Hence, before you cancel your existing policy, the smart move is to line up a new health insurance policy. This way, there’s no gap in your coverage.
The method of cancellation is slightly different. It entails different aspects as compared to how you purchase group health insurance. It’s important you understand the different ways to cancel group health insurance plan and their outcomes. This ensures you make a calculated, informed decision.
3 Ways To Cancel Your Group Health Insurance Plan:
1. Cancellation by the policyholder/insurer/employer:
Say, for whatever reason, you’re dissatisfied with the policy you’ve purchased for your employees, and you want to cancel it. In such a scenario, you must give the insurer advance notice. Typically, this period is 30 days, but the notice period varies from insurer to insurer.
Once the insurer receives the notice, they will cancel the policy for the remaining period and give you a refund for the unutilized premium, excluding service tax. The refund depends on previous claims made by the policyholder or those under it, as well as how long it’s been since the purchase of the policy. If the policy is nearing its end, either there will be no refund, or it will be very little.
An important thing to keep in mind is that during the notice period, the insurer will not accept any claims. This means your employees lose out on the ability to make any claim during this period. Hence, as stated earlier on, it’s best to have a ready replacement for them, which gives them the needed coverage.
2. Cancellation by the insurer:
Akin to how the policyholder can cancel the policy, the insurer has the same rights too. The insurer too must give the policyholder an advance notice based on the terms of the policy.
Please note, the insurer will not give a refund in the following circumstances:
- The insured has misrepresented facts or hidden material facts.
- If the policyholder or someone acting on their behalf acts dishonestly.
In any other reasonable scenario, the conditions of refund and cancellation remain the same as stated earlier
For better understanding, here’s an example.
A clothing manufacturer, XYZ Mills, approached an insurance company, ABC company, for group health insurance. After their discussion, a representative from ABC company visited XYZ Mills and met with the HR. Through the HR, the representative from ABC Company understood that XYZ Mills has purchased individual insurance several times before, but it was their first time with group health insurance.
The HR gave them details of the 350 employees, however, withheld certain age-related information. After two months of the policy, the insurance company received claims due to cardiac issues, from those over the age of 45. Though it was just a few claims, ABC Company wanted to cancel the policy as they hid vital information.
3. Automatic
cancellation:
A policy is automatically cancelled when the policyholder passes away. The refund parameters are like the previous situations.
Let’s understand this with an example. Say ‘Business A’ bought group health insurance for its employees. After a year, during the time of renewal, the policy was cancelled or terminated for those policyholders who passed away during the previous term. For the others, it continued as it is.
A Few Things To Keep In Mind:
- Your refund amount varies from insurer to insurer. It’s best you carefully examine your policy after purchase.
- Even after cancelling group health insurance policy, the insurer is liable to pay for the claims made before cancellation. So, any group health insurance claims under progress will get cleared.
Taking The Next Steps:
If you are unhappy with your current policy, don’t worry. There are several viable options in the market for you, such as Loop Health.
With extremely affordable group insurance plans, a number of features and add-ons like unlimited doctor visits and 24/7 care, personalized and holistic wellness plans, free mental and wellness programs, you and your employees have access to round-the-clock comprehensive care.
Remember, life is unpredictable. And a small step goes a long way in making sure your employees, your most valuable assets, have protection against life’s vagaries.
Get Your Customized Health Plane
Interested in learning more about Group Health Insurance? Click here to learn more interesting facts about GHI.
FAQs About Cancelling Group Health Insurance Policy:
1. Can I cancel my group health insurance anytime?
If you've purchased group health insurance for your employees and are unhappy with it, you must notify your insurance carrier in advance. Most of the organizations require a 30-day prior written notice. You must check the notice period at the time of purchase.
After receiving the notice, the insurer
will cancel your coverage and reimburse any premiums that you have not used.
2. How much of a refund may I expect after cancelling a group health insurance policy?
The amount of your reimbursement varies between insurers. It's great if you go over your policy thoroughly after you buy it. Such details will be enlisted there.