Bluecross blueshield of south carolina customer service

General Inquiries

1-803-788-0222

Blue Cross and Blue Shield of South Carolina
4101 Percival Road
Columbia, SC 29229

P.O. Box 600601
Columbia, SC 29260

Care Management Programs

Asthma

Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
Hypertension
Hyperlipidemia
Prenatal

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

Don’t forget to call the agent hotline and service center! You can speak with a knowledgeable and friendly customer service advocate who is ready to answer all of your questions.  

Hotline and service center hours are Monday through Friday from 8:30 a.m. to 5:30 p.m.

The hotline and service center hours will differ for the last three days of Open Enrollment:  

• Dec. 13 - 8:30 a.m. – 9 p.m.
• Dec. 14 - 9 a.m. – 4 p.m.
• Dec. 15 - 12 p.m. – 4 p.m. 

You can speak to a service member by:

• Phone:  888-481-4740
• Email: 

Please contact your Marketing Representative for more information.  

Need to reach us? We want to make it easy for you to get the information you need, depending on your situation.

For PEBA contact information, please visit the PEBA contact page.

Where to Find Us

Our main address is:

BlueCross BlueShield of South Carolina
I-20 East at Alpine Rd.
Columbia, SC 29219

Contact Information for Members

Have questions about what your plan covers? Want to check the status of your claims? Log into My Health Toolkit® to access information about your benefits. Once you log in, you also can send us a secure message if you still have questions.

The following contact information may also be helpful.

• Customer Service: 803.736.1576 in Columbia, or toll-free 800.868.2520
• Pharmacy Benefits: 855.612.3128

Mail

You can also contact us by mail. Please include the member's name, address and member ID. The address is:

BlueCross BlueShield of South Carolina
P.O. Box 100300
Columbia, SC 29202-3300

Subpoena or HIPAA-Compliant Information

To request records from us, we need either:

• A valid South Carolina or federal court subpoena
• OR a HIPAA-compliant authorization form

Out-of-state subpoenas aren’t valid in South Carolina. Please contact the Richland County Clerk of Court or a local South Carolina attorney about getting a South Carolina subpoena for an out-of-state action. You can also use a HIPAA-compliant authorization form found on our website to request certain records.

Health records available in the normal course of business include:

• Claim form. This is the Health Care Financing Administration (HCFA) form completed by the provider for services rendered.
• Claim summary report. This is a summary of claims processed for a certain period of time. It generally includes line item information, diagnosis code and provider information.
• Explanation of Benefits (EOBs). An EOB provides information about the benefits we paid for a particular claim.

We generally don’t have copies of medical records. Please request these directly from your provider.

Do you need routine information about claims, eligibility or authorization status? You can call our Voice Response Unit (VRU) 24 hours a day, seven days a week.

The VRU is a fully automated tool that offers quick and easy information over the phone. Call to check:

• Coverage and benefits
• Effective dates
• Group numbers
• Claims status
• Authorization information

Since the system is automated, you’ll get answers fast. You won’t need to speak with a representative. 

How to reach the VRU

• For BlueCross BlueShield of South Carolina member information, call: 
  • South Carolina - 800-868-2510 
  • Columbia/Lexington Area - 803-788-8562 
  • Out-of-State - 800-334-2583
• For BlueCard® member information call 800-676-BLUE (2583).
• For State Health Plan member information call 800-444-4311.
• For Federal Employee Program member information call 888-930-2345.

See our VRU Guide for information you'll need and tips on navigating menu options.

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